AV Design Engineering vs. Project Engineering

Project vs. Design Engineering

When I first joined the AV industry almost 20 years ago, I worked as a project manager for a small integrator in Baltimore. My understanding of AV engineering at that time could be summarized as “there are real engineers (those that worked for my company) and then there are consultants and designers”. The rationale for this skewed perspective was simple: consultants and designers handed us (the integrator) a design full of holes and assumptions, and it was our job to fix those “mistakes” and turn the project into a real-life system that a real-life person could use and benefit from.

av integratorOf course, this naïve and incorrect view was the result of being on only one side of the fence. In the following years, I have been lucky enough to serve in several different roles throughout the industry, from design engineer at a major university, to project engineer, to consultant. Each of these roles has presented different sets of challenges, but more importantly, they have allowed me to see the industry from both sides of the fence, and how each of these roles complement each other to produce satisfactory results for clients and end users.

So what are the actual differences between the “project” engineering and “design” engineering roles? From a distance, these can appear to be two descriptions of the same task, but as we’ll see the differences are significant, beneficial, and necessary for the success of larger-scale projects.

Definitions

For the purposes of this post, we’ll divide the engineering roles into two categories: Project Engineering and Design Engineering. Project Engineering is typically undertaken by one or multiple engineers working for or on behalf of an AV Integrator to produce construction drawings to be used by installers working for that integrator. Design Engineering, on the other hand, is typically undertaken by an independent consultant or pre-sales engineer, creating conceptual drawings which will typically be used by an integrator to create construction drawings.

Goals

As previously stated, an AV Project Engineer is producing construction-level drawings which will actually be used by technicians to install a system. This entails a much higher level of detail and specificity than expected in design-level drawings. As products are being purchased and labor hours are being spent based on the information contained in the drawing package, money is on the line. Every connector, cable, adaptor, and piece of mounting hardware must be accounted for and documented. Cable pull sheets can be generated from these drawings, so cables must be identified and labeled in an understandable scheme. The financial (and technical) success of the installation and project are often reliant upon the accuracy of these drawings. For example, if a Project Engineer overlooks the need for HDMI extension for a long cable run, an extender set may need to be ordered from the field, which can lead to project delays and significant cost impacts.

By contrast, the AV Design Engineer is responsible for creating a design set of conceptual drawings which reflect the project goals set forth by the end user. These conceptual drawings will then be interpreted by the Project Engineer to create the construction drawings. The Design Engineer is expected to have a much closer relationship with the end user, to ensure that the project goals are met, while considering any constraints (budget, timeline, aesthetics) identified by the end user.

Time and Money

Why then do we need to have design drawings at all? Why can’t the Project Engineer simply take the end user’s goals and design the system to construction level all by themselves without the need for a Design Engineer?

As with many things in business and life, the answer comes down to time and money. A Design Engineer is typically contracted directly to the end user or architect via a design contract. This happens very early in the development process, before contractors have been hired. The design team then has the time to meet with the client and stakeholders well before “boots are on the ground”. Budgets can be established, designs can be iterated and reiterated (and re-reiterated) with minimal impact on the overall project budget. Put simply, it is easy and relatively cost-free to make design changes on paper. Changes on-site are a different matter altogether.

Once construction contracts have been issued, boots are on the ground, and drywall is being hung, changes to the design of a system can have massive cost implications. Most integrators do not have engineers on staff that they can commit to being part of a multi-month or multi-year design process. Once they have been hired, they are on the clock to finish the project with (hopefully) a bit of profit in their pockets.

Relationships

An often-overlooked aspect of the importance of the division of the design and project engineering roles is that of impartiality and bias in relationships. While it can be expected that, as professionals, both Project and Design Engineers should value the relationship with the client equally highly as their bottom line, the same expectation might not always be true when it comes to product selection.

business relationshipsAV integrators, by their nature, must have relationships with the manufacturers of products that they sell and install. To ensure competitive pricing, on-time delivery, and pre- and post-sale support, integrators must cultivate and maintain these manufacturer relationships. Through no fault of their own, this means that integrators will tend to want to sell products provided by manufacturers with which they have good relationships.

While this is all well and good for the integrator, the needs of the project and end user may dictate equipment made by other manufacturers. This is where the value of independent Design Engineers and Consultants is made known. Rather than relying on the product offerings of a few select manufacturers, the independent Design Engineer can select the proper product for the application, regardless of the manufacturer.

Conclusion

While I wish I could go back and tell my younger self these important distinctions, the truth is that it took living and working in both the design and project engineering roles to truly appreciate the differences, as well as the necessity of both roles in the industry. Successful deployments of large-scale AV projects require both the design and project engineer specializations, and we should all be thankful for that!

Interested in more design or engineering related content? Check out “Revisiting ADA Mounting Requirements“.

John Rossman - headshot-frame

About the Author

John Rossman | CTS

BDM II – Technical Specialist

Supported Manufacturers: Harman ProfessionalAKG, AMX, BSS, Crown, DBX, JBL, Lexicon, Martin, & Soundcraft

Revisiting ADA Mounting Requirements

Recently, I saw where a manufacturer provided the following installation requirements for web and PTZ cameras: “Mount cameras at a height between 15 inches and 48 inches from the floor to comply with ADA standards for operable parts” and that cameras and their mounts should not protrude more than 4 inches from the wall.

Wut?

So I can’t locate a camera in between two wall-mounted displays because that will be higher than 48 inches AFF? Plus, a typical PTZ camera sticks out more than 4 inches once it’s on a mount and has cables hanging out the back. Do I need to go back and place all of my cameras in recessed wall boxes?

This is where I love to go to the source materials rather than second-hand interpretations. I read things like the ADA Standard, the NEC as well as other codes, standards and industry reference sources.

The ADA Standards for Accessible Design are found here: https://www.ada.gov/law-and-regs/design-standards/2010-stds/ so you can read it for yourself or follow along.

MOUNTING HEIGHTS

It’s always good to look at the definitions in a Standard. Let’s look at the definition of an Operable Part and an Element in the ADA Standard.

Operable Part. A component of an element used to insert or withdraw objects, or to activate, deactivate, or adjust the element.

Element. An architectural or mechanical component of a building, facility, space, or site.

This includes things like light switches, electrical receptacles, environmental and appliance controls, security, intercom systems, etc. Prudence would dictate this also includes the control panels and signal connections for an audiovisual system as well as any loadable media like SD cards and thumb drives.

Does even an able-bodied person need access to a PTZ Camera? What “Operable Parts” are normally accessed on a camera? None. It is accessed and controlled either through a remote or a control system, so I don’t see a camera qualifying as an Operable Part or an Element.

However, we do see the height restriction requirements for Operable Parts in 309 of the ADA Standard.

309 Operable Parts
309.3 Height. Operable parts shall be placed within one or more of the reach ranges specified in 308.

And 309 of the Standard refers us to 308 of the Standard for the reach ranges.

ADA 308.2.1 and 308.3.1 reveal the mounting height requirements for unobstructed forward or side reach from a wheelchair.

ADA-308.2.1 & ADA-308.3.1 diagrams

So while cameras should be mounted at eye height (48 inches AFF) to maintain eye contact with the far side, I can mount a camera higher on the wall in between two displays if that’s the best compromise given ceiling height and display location on the wall.

PROTRUSION LIMITS

204 of the ADA Standard tells us about Protruding Objects.

204 Protruding Objects
204.1 General. Protruding objects on circulation paths shall comply with 307

So we need to know what a circulation path is and we also find that in the definitions.

Circulation Path. An exterior or interior way of passage provided for pedestrian travel, including but not limited to, walks, hallways, courtyards, elevators, platform lifts, ramps, stairways, and landings.

So the protrusion limits apply to circulation paths. Does this definition of a Circulation Path include a classroom or meeting room? The definition is about passageways and I don’t see “rooms” called out as a being a circulation path.

Protrusion Limits for circulation paths are found in 307 of the Standard.

ada-307.2307.2 Protrusion Limits.

Objects with leading edges more than 27 inches (685 mm) and not more than 80 inches (2030 mm) above the finish floor or ground shall protrude 4 inches (100 mm) maximum horizontally into the circulation path

So I’m okay with a display or camera protruding out more than 4 inches in the front of a classroom, meeting room or conference room.

I don’t think however, that I would want a projector or camera hanging lower than 80 inches AFF in the middle of a room or even a display on a swing arm hanging lower than 80 inches AFF from a side wall. I also might not wish to exceed the 4 in. protrusion limit along the side and rear walls even though it’s not required.

It’s interesting to see that a leading mount manufacturer says of one of their display mounts, “Low-profile 1″ (25 mm) depth facilitates ADA compliance for typical AV design requirements.” “Facilitates” does not equal compliance.

Even the facilitating mount can run afoul of ADA if the mount/display combo protrudes more than 4 inches from the wall in a Circulation Path.

Can you get around the 4-in. protrusion limitation? Sure. Build in a permanent credenza below the wall-mounted device. Problem solved.

ASSISTIVE LISTENING SYSTEMS

Something that is often overlooked in seeking ADA compliance is the availability of an Assistive Listening System.

219.2 Required Systems. In each assembly area where audible communication is integral to the use of the space, an assistive listening system shall be provided.

EXCEPTION: Other than in courtrooms, assistive listening systems shall not be required where audio amplification is not provided.

The definition of an Assembly Area is quite broad, and you see that when you read the Standard.

SUMMARY

Really, ADA compliance is not so much about the equipment as it is about the equipment’s implementation. The only exception that comes to mind is a lectern/presentation station that has a motor for height adjustment. Components of a Hearing Assistance System are not “ADA Compliant” in and of themselves. (Except that an ALS receiver must have a 1/8 in. mono jack to be a compliant receiver. See 706.2.) However, they can be part of an ADA-compliant system.

I hope this has helped separate fact from fiction. If you need more information about products that will help keep you and your clients ADA-compliant on a project, reach out to us here at Exertis Almo. We would be happy to help.

Want to learn more? Check out “The Modern Meeting Room” blog for more insights on audiovisual design.

Tom Kehr

About the Author

Tom Kehr

CTS-D, CTS-I, Network+, LEED Green Associate, ISF-C, ATD Master Trainer

In-House System Designer and Trainer

Supported Applications: System Design

Leveraging Distributor and Manufacturer Services in the AV Industry

As the Exertis Almo Business Development Manager for the Panasonic Connect product line, I have familiarity with the Panasonic service offerings and the Exertis Almo Professional Service offerings. It’s interesting that there’s so much demand for service offerings today – I remember 10 to 15 years ago when distributors started coming up with service offerings for the reseller community.

There was so much controversy about both the distributors and manufacturers going direct and their intent was to replace the value add of the reseller.  Over time, that was quickly considered false.  In fact, many of you quickly jumped on the opportunity to use both distributor and manufacturer service offerings to expand your business.  Today, it’s much more accepted practice to leverage both the manufacturer and distributor for assistance.

Do manufacturers and distributors compete with one another for service offerings?  I decided to reach out to do some personal exploration on just this topic, and the short answer is no.

Customer ServiceLet’s explore the differences between distributor and manufacturer services and how they can complement each other to unlock value.

First and foremost, we must understand the different approaches between distributors and manufacturers when it comes to their service offerings. At the core, manufacturers focus on providing services that are tailored to their specific products. Whether providing support for installation, troubleshooting, maintenance, and beyond, their aim is to ensure that their customers have a seamless experience with their technology.

On the other hand, Exertis Almo takes a broader approach to professional services. Rather than being associated with a specific product line, we deliver a holistic approach, meaning we can address the AV system as a whole, irrespective of the brand or manufacturer, while focusing on the best outcome for the customer.

In turn, our services provide the convenience of having a single point of contact for a wide range of products and services. In my conversation with Cory Allen, VP of Services at Exertis Almo, we discussed the comprehensive approach to distributor service offerings.

“From implementation to commissioning and closeout, one entity can confidently take over the whole system to provide assistance,” he explained. “We are one, single partner that they can rely on to confidently service each part of that entire solution.”

From large integrators to small integrators (and everyone in between), we strive to help our customers grow with our resources and provide them with support knowledge about each piece of technology within their entire setup.

“We serve as a single source for a myriad of products and services, and no matter where you’re located and no matter your product, we can help you,” said Allen.

ServicesLike distributor services, manufacturer services focus on creating a long-lasting relationship with customers by delivering support for all products within their brand. In my conversation with Michael Walton, Executive BDM for Services & Engineering for Professional Imaging and Visual Solutions at Panasonic, he provided key details regarding Panasonic’s approach to their service offerings.

The manufacturer’s mission is to create a relationship with the end user through engineering services to support and complement their knowledge base.

“This is all particular to the Panasonic ecosystem,” Walton said. “All of those pieces need to work in concert with each other, so Panasonic can support those products as a full ecosystem.”

In the case where there is an outside product within a Panasonic ecosystem, the distributor can step in and quarterback the situation.

As a unique offering specific to their product lineup, Panasonic provides a branding service for customers to receive personalized technology that aligns with their particular brand identity. This service utilizes color matching to allow customers to change the color of Panasonic technology to fit the room design. This service is an ideal option for corporate spaces and educational institutions looking to incorporate specific colors and vinyl decals into their classroom technology, or for spaces that require technology that blends in with its surroundings. This service is notably popular for projectors, and usually takes around 5-10 business days to complete. And the best part – all warranties remain.

So, how can you leverage both manufacturer and distributor services?

While manufacturer and distributor services may differ in their scope and focus, both strive to develop a lasting relationship with their respective customers. And as the industry continues to evolve, manufacturers and distributors alike are constantly seeking new ways to add value. From innovative service offerings to proactive maintenance solutions, the focus remains on delivering exceptional experiences and fostering long-term partnerships.

My takeaway from this quick review – they do not compete with one another.  In fact, they both have developed viable service offerings for you, the reseller, to leverage both to grow your business without increasing your overhead or cost structure – all while providing high quality service.

Looking to learn more? Connect with me to get the details on Exertis Almo Professional Services and extensive Panasonic Connect lineup.

Angie Greene
About the Author

Angie Greene | DSCE

Business Development Manager

Supported Manufacturers: ScreenBeam and Panasonic

Getting to Know Programming Services: A Conversation with Tom Kehr & Drew Metherall

In a recent video, Exertis Almo’s Tom Kehr, Systems Designer and Trainer, and Drew Metherall, Programming Manager, discuss different programming topics and how you can position these services to give your business an edge.

Let’s dive into their conversation with key points mentioned in their discussion.

Control and DSP Programming Services

With decades of experience, Kehr and Metherall acknowledge the long and unique history of programming in the AV industry and the complex work completed by programmers.

“There’s a user interface, be it a button panel or touch panel, and often a lot of sensors, and you’re expected to tie all this together to make the experience better for the end user,” explained Kehr.

Kehr begins the discussion with a question.

“What makes Pro AV control so different and unique from a residential system?”

AMX AV control systemMetherall attributes this difference to the added flexibility with Pro AV control and aspects like macros, which you can build and interface with various products, sensors, temperature controls, and lighting, noting that residential universal remotes have limitations in what you can do and are more of a configurable system whereas Pro AV is actual programming of a device.

Regarding the products not distributed by Exertis Almo, Metherall explains that there are some systems that Exertis Almo will not program if they are not up to the level of necessity required in Pro AV.

When discussing the different systems, Kehr brings up the topic of certifications and training within programming.

“I held an AMX certification for 20 years. One of our programmers has a Crestron Silver Level. Our new programmer coming has a Platinum Level. We all hold certifications in Extron, we’ve gotten most of our certification for Q-SYS,” Metherall said. “And if we don’t have [a certification], we’re getting there.”

Kehr elaborates on Metherall’s point, explaining that there is always room for ongoing training.

Kehr and Metherall then discuss the advantages of using Ethernet for an audio-visual control system, explaining that although there are some challenges when mixing audio, video, and control on the same network, you can have a low voltage network company to come in to do all the wiring, since it’s all network, simplifying installation.

Another challenge exists in making changes to an existing control system, as many control files are compiled files. Kehr and Metherall explain that if the client has the original code, or they are willing to invest in a rewrite, Exertis Almo can do that work.

“During an installation, we see the bill of materials, and we have a system schematic or a flow diagram,” Kehr said. “What other documentation do you need as you begin to put the program together?”

In response, Metherall explains that he usually requires a Scope of Work or a Programming Narrative. We typically need a Bill of Materials and a signal flow. While Exertis Almo does not need all these just to do a quote, but once we get into the work, we definitely want all that information.

Kehr mentions that a lot of programming work is event-driven and poses the question, “What can you incorporate into a system for easier use?”

Metherall notes that most programmers utilize a video sync signal off some of the digital or Ethernet-based video transmitters. “We can take that signal and have the system turn on and route to that source without having to even touch a button,” he said.

Metherall elaborates, explaining that many programmers also use sensors on touch panels. Additionally, timers are a frequent addition to a system, allowing the system to turn off after a certain time or turn on at a prescribed time.

Kehr and Metherall also discuss decreased incorporation of voice assistance, acknowledging that these capabilities, like Siri or Alexa, are more present in residential systems.

The duo concludes their conversation by encouraging listeners to learn more by attending the industry-leading expo, E4 Experience.

The discussion offers a detailed look into the world of Exertis Almo Programming Services, with valuable insight on how to expand your reach. Watch the full conversation on YouTube.

If you learned something from this blog and video, you may also enjoy learning how to “Grow Your Business and Expand Your Reach – A Guide to EA’s Commissioning Services” blog.

Tom Kehr

About the Author

Tom Kehr

CTS-D, CTS-I, Network+, LEED Green Associate, ISF-C, ATD Master Trainer

In-House System Designer and Trainer

Supported Applications: System Design

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