The AV MBA | Cash Flow Management when Purchasing DVLED: A Case for Distribution

Payables are fairly predictable in the AV business. Most distributors and suppliers offer NET 30 terms to qualified resellers, and the clock starts ticking upon shipment. A common rumbling I’ve heard over the years is that end-users may be slower to pay due to terms set to ‘payable upon completion’ of the project. If you are an integrator who has been in the business for a while, I’m sure you have run into this scenario, but usually, this will not tie up your receivables for more than 30 to 60 days.

The arrival and increasing demand for DVLED technology has been a great boon for our industry as any new technology is. However, it carries some key distinctions when it comes to cash flow implications compared to typical, traditional AV products.

direct view led First, the average sales price (ASP) for DVLED is comparatively higher than technology such as large format displays (LFD), projectors, and audio. This fact alone immediately has a greater impact on cash flow. Obviously, $10,000 is an easier balance to float for a couple of months than $100,000. So, it is crucial that the balance doesn’t sit on the books for too long and risks impeding an integrator’s ability to pay other scheduled bills.

Another key difference is the supply chain impact on lead time. Aside from All-In-One (AIO) packages, custom configured LED solutions—which make up the majority of the demand—are not readily available to be purchased from manufacturers or distributors. They must be prepared to order, manufactured overseas and shipped via ocean freight. In my experience, the typical lead time for direct shipping a DVLED wall from overseas is more than 100 days. Normally, from a cash flow perspective, this wouldn’t be a problem as the goods would be payable upon receiving or 30 days after receiving if you have credit terms.

However, DVLED is unique in that manufacturers have embraced a standard practice of 1) Requiring a deposit (usually around 30%) up front prior to production, and 2) start the billing clock upon leaving the dock.

All these factors add up and the result is that the integrator is forced to have cash out-of-pocket for a disproportionate amount of time. Thus, potentially disrupting future business.

Here is a breakdown:

Figure 1: Vendor Direct Purchase

Figure 1: Vendor Direct Purchase

Figure 2: Distribution Purchase – Direct Ship from Overseas

Figure 2: Distribution Purchase – Direct Ship from Overseas

Figure 3: Distribution Purchase – Shipping from Domestic Stock

Figure 3: Distribution Purchase – Shipping from Domestic Stock

 

If you compare these cash flow charts, you will see that purchasing direct from a manufacturer (Figure 1) will have the most negative impact on cash flows, as a deposit is required upon placing the order, and the invoice will be generated upon shipping from the factory. This results in outlaying of a portion of cash up front on day one, thus tying up those funds for upwards of 100 days!!! When talking about DVLED projects, a $100,000 project is not uncommon, which would equate to a $30,000 deposit outlay.

When purchasing through distribution (Figure 2), the distributor is responsible for paying the deposit, thus, the reseller is not responsible for any up-front cash down. While invoicing will still begin at the time the order ships, often times, arrangements can be made between the reseller and distributor to assist in mitigating any negative cash flow impact if it is prohibitive to the completion of the project.

Finally, we see the benefits of purchasing DVLED from a distributor that has inventory available in stock. Frequently, this is the case when purchasing through Exertis Almo, as we are one of the only distributors in the U.S. dedicated to stocking both AIO and custom solutions in multiple sizes, configurations and pixel pitches. By purchasing products that are domestically available, the cash-flow impact is flipped, and the balance does not become due until well after a project’s completion in most cases.

Whether you buy through Exertis Almo or vendor direct, it’s important to approach DVLED purchases with eyes wide open, because as they say, Cash is King.

Want more business development advice? Check out Tom’s earlier blog, “The AV MBA: You Can’t Always Get What You Want“.
Tom Keefe BDM

About the Author

Tom Keefe | CTS, DMC-D-4K, DSCE

Category Manager – dvLED

Supported Category: Direct View LED

The AV MBA | You Can’t Always Get What You Want

options to considerAs I write this article, my truck is in the shop having new tires put on. Buying tires is one of my least favorite purchases of all time!!! Yet every few years I go through the same process. Gather my tire size information, check some tire websites, identify my needs in terms of performance (I live in Buffalo, NY, so a tire that performs well in the snow is a must!!!), establish my budget, read some reviews, select my top picks, shop prices, book the appointment.

This time around, I’m coming off a set of tires that performed very poorly in terms of mileage. They only lasted 24,000 miles and I rotated them every 5,000 miles. That is TERRIBLE!!! Additionally, they had a highway tread, which was good for gas mileage, but didn’t give me the traction I needed in the deep Buffalo snow. Finally, my service to this point has been done at the dealer. However, my free service package has timed out, and the dealer is farther away and more expensive than most of my local shops, so I am no longer motivated to use them.

Based on those factors, I shopped around for an All-Terrain tire at a discounted price from what my dealership was offering that got great reviews and picked the lowest priced local auto shop. While the tire I chose is more expensive than my original set, I will get better on-road performance and a longer tread life. This brings my total cost of ownership below the level of my current set of tires. I can live with that.assess the tradeoffs

Weighing the Options for Your Next AV Project

When working on audio-video (AV) projects, there are several tradeoffs to consider ensuring the project meets its objectives while staying within budget and time constraints. Here are some key tradeoffs:

Cost vs. Quality

    • High-Quality Equipment: Investing in top-tier equipment can provide superior audio and video quality, but it comes at a higher cost.
    • Budget-Friendly Options: Opting for more affordable equipment can save money but might compromise on performance and longevity.

Complexity vs. Usability

    • Advanced Features: Incorporating advanced features and automation can enhance functionality but may require more complex setup and user training.
    • Simplicity: A simpler system is easier to use and maintain but might lack some advanced capabilities.

Flexibility vs. Specificity

    • Flexible Systems: Designing a system that can adapt to various uses and future upgrades can be beneficial but might be more expensive and complex.
    • Specific Systems: Tailoring the system to specific needs can be more cost-effective and straightforward but may limit future adaptability.

Aesthetics vs. Functionality

    • Aesthetic Design: Prioritizing the visual appeal of the setup can enhance the user experience but might limit equipment choices and placement.
    • Functional Design: Focusing on functionality ensures optimal performance but might result in a less visually appealing setup.

Scalability vs. Initial Investment

    • Scalable Solutions: Investing in scalable solutions allows for future expansion but requires a higher initial investment.
    • Fixed Solutions: Implementing a fixed solution can be more affordable initially but may not accommodate future growth.

Integration vs. Independence

    • Integrated Systems: Integrating AV systems with other building systems (like lighting and HVAC) can provide seamless control but increases complexity and cost.
    • Independent Systems: Keeping systems independent simplifies installation and maintenance but might reduce overall efficiency and user experience.

Maintenance vs. Initial Cost

    • High-Quality, Low-Maintenance Equipment: Investing in high-quality equipment can reduce long-term maintenance costs but requires a higher initial investment.
    • Lower-Cost, Higher-Maintenance Equipment: Choosing cheaper equipment can save on initial costs but may lead to higher maintenance expenses over time.

balancing tradeoffsBalancing these tradeoffs requires careful planning and consideration of the project’s specific needs and constraints. Conducting a feasibility study and involving all stakeholders in the planning process can help identify the best approach 1 2. This way, you will be on the road to success and avoid getting stuck in the mud!!!

Is there a specific aspect of AV projects you’re focusing on or a particular challenge you’re facing? Get in touch to discuss.

Want more business development advice? Check out Tom’s earlier blog, “The AV MBA: Put Your Keys on the Dash!“.
Tom Keefe BDM

About the Author

Tom Keefe | CTS, DMC-D-4K, DSCE

Category Manager – dvLED

Supported Category: Direct View LED

The AV MBA | Put Your Keys on the Dash!!!

Data Analytics

I seriously considered pursuing culinary as a profession in my early twenties. Instead, I ended up going to school for business and working in AV. You see the connection, right? Anyways, one of the terms that you’ll hear used with frequency in a professional kitchen is “mise en place.” This is roughly translated to, “everything in place.” In practice, it means that all the ingredients and tools needed for that day’s service are prepared and organized in advance. The last thing the cooks need to be doing in the middle of firing orders is running around looking for ingredients and prepping them.

I’m an avid user of a certain fitness app that tracks my daily steps, exercise, meals, calories, weight, etc. It allows me to set goals, track my progress and evaluate my results. Even more, it uses my data to adjust my targets to optimize my health and fitness. It’s intelligent!!! This is all done through my phone on an app and I can access it anywhere, anytime, in an easily digestible format. It has helped me immensely in improving my fitness level and it keeps me motivated and focused on my goals because using it has become a habit.

analytics dashboards

Data Dashboards

Business Intelligence (BI) tools are like the Swiss Army knives of the data world; they come with all sorts of gadgets and gizmos to slice, dice, and serve up data in digestible chunks. Imagine you’re a chef, but instead of a kitchen, you have a dashboard full of KPIs (Key Performance Indicators). These tools are your sous-chefs, helping you keep an eye on the business roast, making sure it’s cooking at the right temperature, and not burning to a crisp.

Now, tracking KPIs is like having a fitness tracker for your business. It tells you how many ‘steps’ your company has taken, how ‘fit’ your sales team is, and whether your marketing ‘diet’ is working. And just like a fitness tracker, you want a BI tool that doesn’t quit on you mid-jog. That’s where the top contenders come in, flexing their features like bodybuilders at a data gym.
There are many options to consider, like Datapad, Geckoboard, Grow and—of course—Salesforce. Each has their own particular area of focus and strength. Some are more visual, while others are more focused on raw data analysis. It all depends on your unique needs.

I personally use Microsoft Power BI to track most of my KPI’s. As a category manager for DVLED, I can see things like sales or volume by customer, product, vendor or date range, and mix and match any or all of them to get real-time feedback on how the business is doing across the category. It is constantly running in the background, and I can access it in a matter of seconds at any time for quick, actionable insights. Ten years ago, I would’ve had to run multiple reports and import them into a spreadsheet to access this type of business data. It was time consuming and extremely limited in scope and function. Today, I have all this information easily viewable on a super-cool looking dashboard interface. It has been a complete game changer and time saver.

So, whether you’re a data analyst or a business owner who still thinks Excel is cutting-edge, there’s a BI tool out there that can help you track your KPIs and benchmark your progress. It’s like having a crystal ball, but instead of vague predictions, you get clear, actionable insights. And who knows, with the right BI tool, you might just find the secret ingredient to your business success recipe. Bon Appétit, data chefs!

Want more business development advice? Check out Tom’s earlier blog, “The AV MBA: S.W.O.T. It Out“.

Tom Keefe BDM
About the Author

Tom Keefe | CTS, DMC-D-4K, DSCE

Category Manager – dvLED

Supported Manufacturers: Direct View LED

The AV MBA | The Four P’s for the Everyday

If you ever take a marketing course, one of the first things you will learn about are the “Four P’s.”  These are the key elements of the Marketing Mix and encompass the four areas where advertising products and services should be directed:

  1. the 4 P's of marketingProduct
    • What is it?
    • Who needs it?
    • How and why is it different, etc.?
  2. Price
    • Anything having to do with setting the sell price.
    • What price will consumers be willing to pay?
    • Will it be a premium item or a value product?
    • High volume or custom pricing?
  3. Place
    • This can be a physical space, a specific media platform, or a vertical market.
  4. Promotion
    • How will the customers be made aware of the product offering and motivated to purchase?

Traditionally, the four P’s are included as a component of the Marketing Plan, similar to the Executive Summary and SWOT Analysis. However, it is not typically considered to be a useful decision-making tool for the everyday. Additionally, the four P’s are widely considered a marketing or advertising tool, and are not often used for other areas such as sales and business development.

When I was going to school for my MBA, I was a part-time student while also working in AV full-time. At the time, I was a Business Development Manager, and I was tasked with launching a new line of private label mounts for flat panel displays and projectors. To be completely honest, the product line was nothing special and certainly had no advantages over competing products in terms of functional attributes. Frankly, it were to be compared to competing products based on features and specs, the competition would win 10 times out of 10. From a pricing perspective, we could certainly be priced lower comparatively to other broad-featured brands, but there were plenty of “value brands” available already.

My task was simple: Figure out how to sell it.

Closing a SaleThe first thing I did was to put together a SWOT analysis.
See my last blog for more on SWOT.

Next, I decided to establish the Four P’s.

The Product seemed self-evident at first—display mounts?!?! But as looked back at the SWOT, the weaknesses of the product were overwhelming. I had to shift my focus to the strengths and opportunities columns. I kept coming back to the same few strengths and opportunities: dealer profit, one-stop-shop, private brand. As I considered these advantages, it occurred to me that I was not offering a physical, functional item. I was offering a tool that integrators could use to win more business. Essentially, we weren’t selling mounts, we were offering dealers a way to make more money.

priceWhen considering Price, I knew that we could not fetch the same price for this line that we would for a premium brand. I also knew that if we priced the product to be the lowest on the market, there would be no profit for the dealer and our product would be compared with cheap, inferior products that were not intended for professional use. Looking back at the newly defined product offer being a sales tool vs. a physical product, I looked at pricing in a similar way. Instead of a strategic price level—low, middle, high, etc.—it seemed to make more sense to again relate the price to the customer vs. the market. We would set a MAP (minimum advertised price) that was designed to deliver a significantly higher-than-average profit margin to our dealer. So, of course, the product had a price, but the focus was on dealer profit vs. end user cost.

Deciding the Place, or who and where we would sell the product was probably the most difficult decision. The easy answer would be to sell the product through as many outlets as possible, including online, to maximize sales. But if we were to do that, our dealers would face more competition and pricing pressure, which would result in less sales and profit. The decision was made to sell ONLY to professional integrators and NEVER to offer the product online.

Finally, it was time to look at Promotion. In the previous three P’s, we established our brand story, but now we needed a platform to tell that story. We deployed a direct sales approach that focused on communicating the value proposition—more sales—directly to the dealer. We would promote the product line through call campaigns, on all AV projects that included a display, in industry publication ads and during live tradeshows.

steady growthSlowly but surely, we began to see sales grow, and now twenty years later, the product line is still active, dealers are still making outstanding profits and end users have still never heard of it!!! Just how it was intended.

If you’re interested in finding out more about this product line, feel free to reach out to me directly. But this is not the right place for me to promote this product and we never advertise our price online.

Check out these links for more information the Four P’s:

Tom Keefe BDM
About the Author

Tom Keefe | CTS, DMC-D-4K, DSCE

Category Manager – dvLED

Supported Manufacturers: Direct View LED

The AV MBA, pt 3: S.W.O.T. It Out

I was recently asked to prepare a business plan. It is something I really enjoy doing, but not something I do often. In M.B.A. courses, the components of a proto-typical business plan are covered ad nauseam, and there are A LOT of steps to preparing one. Executive Summary, Situation Analysis, Target Markets, Demographics, Trends, Competition, Product Offering, Mix, Forecast, Strategies, Tactics. The list goes on. And on… I’ll be honest, it was great to learn and be exposed to the “generally accepted” principles of building a business plan, but in practice, I only use a handful of them in my role. By far, the S.W.O.T. Analysis is my “go-to.”

Kotler Keller definitions
Kotler Keller illustration close up
Kotler Keller diagram

(Yes, I have kept my old textbooks…)

So why the S.W.O.T.? First, it’s fun to say, “SWOT!” But really, I use it as a tool to help me come up with a systematic, structured approach to making strategic decisions. It can be used in a variety of scenarios outside of the formal Business Plan. Honestly, you could apply the S.W.O.T. to almost any problem or decision in life and it would be helpful.

But I digress, this is an AV blog, not a life coaching session. So how can we apply the S.W.O.T. outside the Business Plan?

Let’s consider the following scenario:

You just met with a prospective client that is considering upgrading their large staff training room to an Executive Conference Center. They have a large projector and 180-inch screen installed currently, and when in use, they have controlled overhead lighting to darken the room and accommodate the projection screen. This is fine for training sessions, but for executive sessions, the room will need to accommodate conferencing and collaboration, so having the lights turned down is not practical. In addition, a new training space will not be added, and the client would still like to be able to use the room to hold trainings when necessary. We need to design a space that includes the necessary technology, furniture, and layout that will accommodate the new environmental demands. Here is how we can apply the S.W.O.T. as a decision-making aid — or S.W.O.T. it out.

Executive Conference Center – Current State

S.W.O.T. Analysis table

As illustrated above, the S.W.O.T. provides a vessel to flesh out the pros and cons in a systematic way, that allows for creative solutions to arise. In this example, the strategy and tactics may look something like this:

meeting room displaysStrategy:

  • Create a high-end, executive conference room that leverages an aesthetically and technologically elevated environment to encourage collaboration and creativity.

Tactics:

  • Replace the existing projection system with a large-format, 21:9 dvLED display to eliminate lighting challenges and accommodate the MS Teams Front Row platform.
  • Install Modular furniture to accommodate several layouts and meeting formats.
  • Commission a Teams compatible video conferencing and unified communications system that includes PTZ cameras and overhead mics to allow for remote participation.
  • Remove window shades to accentuate skyline views and bring in ambient light to elevate the meeting room environment.

This is, of course, a bit of a crude example, but it demonstrates how the S.W.O.T. can be brought into the planning and decision-making process in a myriad of situations outside of the formal business plan.

I appreciate you taking some time out of your day to S.W.O.T. it out with me!

Here is a great S.W.O.T. resource: https://www.investopedia.com/terms/s/swot.asp

Tom Keefe BDM
About the Author

Tom Keefe | CTS, DMC-D-4K, DSCE

Category Manager – dvLED

Supported Manufacturers: Direct View LED

Pin It on Pinterest