Maximizing Off-Season Travel: Essential Tips for Hospitality Professionals

off season travel - hospitality industry

When you work in the hospitality industry, you may feel like every season is a “busy season.” From the summer rush of tourists to the winter rush of the holidays, there’s always a reason for people to travel. But what about the off-season? Many hotels, resorts, and other hospitality venues experience a decline in business during certain times of the year. Instead of seeing this as a negative, hospitality professionals can turn this time into an opportunity to optimize and prepare for the next peak-season. In this blog post, we’ll explore some valuable tips to help you make the most of your off-season. 

Maintenance Matters:

  • The off-season is an ideal time to tackle any maintenance projects that might be challenging to accomplish during peak times. You can ensure that all appliances and equipment are in top-notch condition by conducting thorough inspections, repairs, and replacements as needed. This proactive approach will help prevent unexpected issues when the crowds return, and save you stress in the long run.
Renovation and Redesign:
  • If your property is in need of an update, consider scheduling renovations or redesigning during the off-season. This not only enhances the guest experience but allows you to showcase a fresh look when the next wave of travelers arrive. Exertis Almo can be your trusted partner for sourcing high-quality appliances and furniture to give your property a modern, appealing makeover.
Training and Skill Development:
  • Invest in your staff during the off-season by offering training and skill-development programs. Equip your team with the latest industry knowledge, customer service techniques, and technological advancements to ensure they provide exceptional service when the property gets busy again.
Marketing Strategy:
  • Use the off-season to refine and plan your marketing strategy. Analyze past campaigns, gather guest feedback, and identify opportunities for improvement. Consider developing special promotions or packages that would persuade travelers to book during slower periods. Collaborate with Exertis Almo to explore innovative ways to showcase your property’s amenities through professional audio-visual equipment.
Diversify Services:
  • Explore the possibility of diversifying your services during the off-season. For example, if you run a beachfront resort, consider offering winter sports packages or hosting corporate events. By expanding your offerings, you can tap into new markets and generate revenue year-round.
Networking and Partnerships:
  • Connect with local businesses and form partnerships that can benefit both parties. Collaborations with nearby restaurants, tour operators, or other event venues can lead to cross-promotion opportunities, providing added value to your guests and your own venue.
Review and Optimize Operations:
  • Take a deep dive into your property’s operations. Are there any inefficiencies that need to be addressed? Can you streamline processes to enhance guest satisfaction? Use this time to review and optimize all aspects of your business, from check-in procedures to housekeeping protocols.
Environmental Initiatives:
  • Consider implementing eco-friendly initiatives during the off-season. Installing energy-efficient appliances, reducing waste, and adopting sustainable practices not only benefit the environment but also appeal to eco-conscious travelers, giving your property a competitive edge.
Enhance Online Presence:
  • Invest in your online presence by updating your website, refreshing your social media profiles, and actively engaging with past and potential guests on review platforms. A strong online presence can attract more bookings when travel demand picks up again.
Financial Planning:
  • Finally, use the off-season to review your past financial performance. Plan for the year ahead by budgeting, forecasting, and securing financing (if necessary). This can help ensure your property is financially prepared for the upcoming season.

Don’t hibernate this off-season — plan, update, and incorporate! It’s your opportunity to lay the foundation for a successful peak season. By focusing on maintenance, renovation, training, marketing, and strategic planning, you can emerge stronger and more prepared to meet the demands of travelers. And when it comes to sourcing appliances, electronics, furniture, and housewares, we provide top-quality products that enhance your property’s appeal. Invest in your off-season and watch your hospitality venue thrive year-round! 

Tips To Effectively Communicate

In any industry, effective communication is the key to building long-lasting connections and creating meaningful messaging for your audience or customer. Let’s take a look at the strategy behind effective communication.

First, we’ll begin with understanding the difference between communication and effective communication. Communication can easily be described or broken down as the delivering of information, but effective communication is when the information is actually able to be received by the audience. This is an important distinction because while the delivering of your message or information may be great, if the information is not received and understood, then the message is not effective. This can be difficult when you are talking to a larger audience, as everyone tends to learn, take in, and understand information in different ways, but the goal is to make whoever you are speaking with truly understand what you are saying.

Personally, this is a skill that I have been trying to work on, as I have noticed that I can have a tendency to be long-winded at times in conversation. I have been working on trying to utilize some strategies that make myself better with effective communication.

Below are a few simple tips for effective communication.

  1. Try to avoid making the individual you are talking to – or working with – feel that they are being held hostage in a conversation. This can mean that either you, or the other individual in the conversation, is not able to get a word in. We tend to see this in conversation when someone is continuously being talked over or interrupted as they are trying to speak.
  2. When you are having a conversation, try to make the point clear and succinct. Try to boil down what you are looking to say into fewer words, as it will make it easier for the other person to understand what you are saying or requesting from them. It’s essential to not provide too much information at once, your message can often get lost when too much detail is provided.
  3. Try to avoid being the person who is talking way longer than you need to be. Although it’s a common to go off on a tangent, these lone expressions inconversation are frequently perceived as rambling.

These are only a few simple ideas to try and focus on or start with that I have found beneficial for myself. I challenge you to try and focus on at least one, if not all of these simple techniques to help effectively communicate better.

Robert Voorhees
About the Author

Anthony Principale

BDM – Brand Specialist

Supported Manufacturers: Epson (SW, W, NW) and Philips

Life Is Beautiful… When You Attend JBL Fest!

Being that I am now 42 years old and have worked in Telecom and AV for the better part of 2 decades, I have 12+ trips to Las Vegas completed and feel like I know what to expect each time I fly into Harry Reid International Airport. First, it was the annual DIRECTV Revolution Conference, then it was Channel Partners, followed by InfoComm in alternating years. As I have explained to my wife (who has never been), I feel like the mystique of Las Vegas wears off after the first or second trip out there. However, when I was approached back in 2019 with the chance to attend my first ever JBL Fest, I felt the type of excitement as if I had never been there and was eager to experience a new list of firsts. Unfortunately, a family health scare cancelled my trip that year and 2 years-worth of a Pandemic further delayed my first JBL Fest until 2022. Having enjoyed last year as much as I did, I still felt a certain sense of the “exciting unknown” when I was invited to attend again this year. Along with our Exertis Almo Incentive Winners – Josh Taylor, Kyle Smith, Randy Robinovitch, and Ray Farler, I headed out to Las Vegas and made sure to document JBL Fest 2023 for all of you!

Landing Las Vegas, you are almost immediately greeted by hosts holding “JBL Fest” signage at the baggage claim area and are ushered to a waiting shuttle (aka a rather swanky party bus) which took us to the Park MGM where we would be staying for the next 2 days. Surprise #1 on this trip was while I was checking in and I lift my head to notice Kevin Humphrey, Harman Distribution Manager (and close friend), standing next to me. I have always said that I am only as successful as those around me, so to be able to share this experience with someone deserving like Kevin made the event that much more rewarding. We then walked to the Hospitality Suite where I received a welcome packet and the “infamous” JBL Fest Swag Bag. This year, the bag contained several JBL branded items such as water bottles and hand sanitizer, but the highlight was the customized pair of JBL Tour Pro 2 earbuds. If you are not familiar with these, they are JBL’s newest noise cancelling earbuds which were featured in WIRED’s Best of CES 2023. Spatial Audio, wireless charging, and a first of its kind touch display on the charging case make these anything but your typical earbuds. I had to open and pair them with my phone the second I got to my room! Once we got to the complimentary lunch, I was able to meet with our team as well as with Frank Joseph and Whitney Bosch from the Harman marketing team as we game-planned the day and discussed all that was happening.

Next stop was a VIP-access tour of Allegiant Stadium which is where the Las Vegas Raiders play their home games. Seeing as how I just recently took my daughter on a tour of Citizens Bank Park as well as Lincoln Financial Field, this was right up my alley! Aside from going down to the field level and experiencing this newer facility up close, we received some behind the scenes sneak peaks into the A/V which included their control/IT room which housed an impressive 50+ Crown DCI4x1250N amplifiers and multiple BSS Processors amongst other items. Simply standing next to the rack of amps was eye-opening as you realize how much it takes to truly power that type of operation. While we didn’t get up close to the speakers, we did learn it was the JBL VLA Series of Line Array Speakers which are typically found in stadium-type applications. Following the tour we had a little downtime before meeting up for the evening welcoming reception at the Hotel, which we were greeted by a team photo opportunity and another swag bag complete with a custom JBL Fest Masterclass Bluetooth speaker. This opening event was followed by an even bigger party at the onsite club. Mingling with a diverse group of worldwide influencers and Harman executives is always fun but I was fortunate enough to make my way to the Harman VIP lounge which then led to a once in a lifetime opportunity! Kyle Smith and I were invited into a back room where we met and had a photo opportunity with Lenny Kravitz! To finish things off was a rather surprise appearance from Grammy winning artist Bruno Mars who sang along with some of his biggest hits. Not a bad way to spend a Thursday night!

Waking up on Friday I knew we were in for a long but rewarding day. First off was breakfast which came complete with a Johnny Fly Sunglasses gifting station! You essentially walk up and try on several pairs of high-end sunglasses and then say “ok ill take these”. The wrap them up in a custom JBL case and you are on your way! We then made our way to the Installed Audio Masterclass presented by Saben Shawhan, Director of Partner Business Development for Harman. If you have never attended one of Saben’s classes, it is a MUST ATTEND. The passion he has for audio comes through loud and clear and he also plays a very eclectic mix of music to demonstrate all the features of JBL’s product categories. During the Masterclass we learned about the CBT Series column arrays, the portable PA category, the SRX900 Series, the VTX Series line arrays, the new outdoor landscape speakers, the performance software they have for the line arrays, and the new SLP slim surface mount series. This was a lot of products to be in one space they their team demo’ d all of it! While I had to fight my urge to belt out the chorus of “Hello” by Adele, I was really excited for Rage Against the Machine being played on the VTX arrays and subs. As I mention to our team multiple times, “you really felt it in your chest!”

After the Masterclass was complete, we all headed nearby to Flyover Las Vegas. Dubbed the “ultimate flying ride” this attraction straps you into your seat in front of a fully immersible screen that makes you feel as though you are flying through the sky of amazing landscapes. Now, for those of us who might have some issues with motion sickness, such as yours truly, you are urged to make an “X” symbol with your arms and the very nice ushers will take you off the ride. There is no shame in my game, and I was very happy to have my feet back on the ground asap! After some much-needed rest time back in our rooms, the shuttles took us to the Life is Beautiful festival which was being held on Freemont in downtown Vegas. I personally have never been to this area in the past, however I was amazed that they closed down and fenced in the entire area to set up 4 concert stages along with vendors and other private access locations. We immediately went to the JBL Stage with VIP access where we all met up for drinks, food, and music. I ventured off while Bebe Rexha was performing and found myself with perfect view of the main stage where an EDM DJ was getting the crowd fired up for the next act. After looking through the street vendors and other areas, I called it a night as I listened to Bebe Rexha perform with special guest Tyler Hubbard (from Florida Georgia Line). The Killers were the headliner of Friday night and through videos I saw from Josh Taylor, it seemed our entire team left the trip on a high note!

To close things out, it was really a phenomenal experience and somehow the Harman/JBL team took an already great event and then amplified it even more (pun intended!). I can’t emphasize enough how important it is to experience this time with a vendor like JBL but to also receive all access looks at their product lines and be up close and personal to the a lot of the very people who designed it. There is no better place to be and if you ever get a chance to attend JBL Fest in the future, I promise you will leave with a much better understanding of their vast product lines as well as the perfect applications for each. Job well done to all involved in the planning of this “must attend” event!

Enjoy this blog?
Let Rob know over on LinkedIn …and/or connect with #ExertisAlmo on our LinkedIn company page.

Robert Voorhees
About the Author

Rob Voorhees | CTS, CTP, DSCE, CTNS, Dante

BDM II – Technical Specialist

Supported Manufacturers: Business Communications Services, and Harman: AKG, AMX, BSS, Crown, DBX, JBL, Soundcraft, Martin Lighting

Behind the Panel: Essentials – What they mean to us

In this episode of Behind the Panel, Exertis Almo’s Patrick Booth, CTS, DSCE (BDM II – Technical Specialist) and John Riley (Sr VP of Sales East) have an enlightening discussion about the evolution of the Essentials such as cables, mounts, switches, projection screens, and other peripheral AV gear.

 

Did you find this video helpful? Connect with us and #TeamExertisAlmo over on LinkedIn.

Find more episodes on the Exertis Almo YouTube Channel.

Patrick Booth, BDM

Patrick Booth | CTS, DSCE

BDM II – Technical Specialist

Supported Manufacturers: Legrand AV (SW, W, NW) – Chief, C2G, Da-Lite, Luxul, Middle Atlantic, Vaddio, Wiremold

21:9 Ultra Wide Format

What is 21:9? Why do we keep hearing about it? And why, all of a sudden, are we seeing a push to come out with these large format displays to support it? If you are anything like the hundreds of people I spoke to at InfoComm, you have some questions about it. Let’s review the basics of the format and highlight how we can use and sell this 21:9 immersive experience.

The 21:9 Aspect ratio, also known as the Ultrawide format, refers to the proportional relationship between the width and height of a display. Unlike our everyday experience of 16:9 and 16:10 displays, which are common in most TVs, monitors, and projectors, the 21:9 aspect ratio offers a wider, more immersive viewing experience.

Displays and TVs are getting HUGE! 98-inch displays are almost the standard now, and we are seeing 110-inch or larger in the 16:9 format. As the displays get larger, they get taller due to the standard aspect ratio of 16:9. Now, suddenly, we are running out of ceiling height to get into that sweet spot of a comfortable viewing angle for our audience. That 110-inch display you just ordered might not allow you to get 48 inches above the finished floor, which means we might have unusable content space when a conference table is in the way or for someone in the back row. An easy fix would be running a 2×1 display wall and using your 55-inch or 65-inch displays to show your desired content. Now, we don’t have the ease or clean aesthetic of one display in your conference room. That is where *shameless plug* something like the Avocor 105-inch 21:9 displays comes into place.

We have used the 21:9 aspect ratio in our daily lives with our computer monitors for years now. It’s giving us that cleaner one-screen approach. 21:9 monitors provide us with beautiful benefits, instead of using 2-3 displays. Some of these benefits are easier cable management, less power usage, and more desk space while not sacrificing the ability to look at multiple windows simultaneously.

In an office, we can now benefit from using these large formats 21:9 displays to fully immerse an audience in a Microsoft Teams Front Row experience. We have the best of both worlds nowadays, where people are remote, hybrid, or in the office, which often makes communication/collaboration tricky.
Microsoft has a fix for that with the MTR Front Row. Being in the office and able to clearly see content, faces, and chat makes meetings much more enjoyable and productive.

Avocor L series - AVL-1050-T – TOUCH

For interactive flat panels, 21:9 makes the most sense. As screens get taller, shorter people cannot reach the very top, making that space unusable for content or even intimidating to use. For tall people, the bottom of the screen is a hassle to reach down and bend over awkwardly, making that space almost unusable for them. With the Avocor AVL-1050-T 105-inch 21:9 display, we are now able to reach everywhere, and have the benefits of having the content of two 65-inch displays on one convenient large format display, without sacrifcing important usable space. With MTR Front Row being Microsoft supported, it’s easy to see that your Windows-based computer should and will support this format.

As technology continues to evolve, the 21:9 aspect ratio has become a game-changer in the world of visual experiences. Its wider field of view, immersive qualities, and productivity benefits make it a sought-after choice for corporate America. I see 21:9 being here to stay as it transforms how we consume and interact with digital content.

Nick Carnahan

About the Author

Nick Carnahan | DSCE

BDM – Brand Specialist

Supported Manufacturers: Avocor and Christie

Breaking Down DVLED part 5 – First Things First

Part 5: First Things First

Topic: The importance of proper site prep.

I remember working in the garage as a kid with my dad, and it seemed like 80% of the time we were cleaning up and 20% of the time we were actually working on a project. He would always say, “a clean workspace is a safe workspace!”

I didn’t really appreciate that wisdom then, but I do now.

Whether you are hanging and banging a 50-inch LCD display in a conference room or installing and commissioning a 220-inch LED video wall in an auditorium, the same wisdom applies in terms of making sure the site is ready, all the tools for the job are on hand, and the project punch list is ready to execute.

For dvLED displays, the site prep requirements are pretty rigid, and for good reason. I’m going to discuss a few universal requirements that you will run into on almost every dvLED project.

To begin, often times a tech will be scheduled to come onsite to assist with or even perform the installation. They are typically slated to be onsite for a limited window of time. It is the integrators responsibility to ensure that everything is ready for them to jump in and start working when they arrive to the site. Delays could be cause for extending the time required for the tech to be onsite. This usually leads to change orders. And we all know how much our customers dislike those!

Another important site requirement spec that you will undoubtedly run into are power and data requirements. Big walls require more power, and as such, this requires more outlets. AV integrators aren’t electricians, so it’s critical to have the proper spec requirements in advance to provide to the end user. Fortunately, many vendors, such as Absen and others, provide this information via written specs and technical drawings.

voltage-diagram

One of the most important considerations when installing a dvLED video wall is the actual wall surface that it is mounting to. Since dvLED walls are made up of multiple cabinets and modules and are, by nature, designed to be seamless, it is very important to ensure that there are no seams! This is why you will often see requirements for cabinet or marine grade plywood backing. At minimum, BC Sanded One-Side will be required to ensure that the X-axis is completely flat and true. Considering the cost of the video wall, the extra investment in some plywood is a small price to pay to ensure the wall is perfect.

Finally, you need a plan to dispose of all the waste that is left behind. A typical video wall might ship in four or five large wooden crates, with dozens of large cartons and packages enclosed. This can result in a literal mountain of trash. Have a plan to remove this from this site as you go. A cluttered work area is a hazardous work. So as a wise man once said, “a clean workspace is a safe workspace.” Thanks dad…

This concludes my five-part series on Breaking Down DVLED. I hope you have found these articles useful, and I encourage you all to reach out to me directly if you have dvLED projects on the horizon that I can assist you with.
Check out my other installments if you haven’t already:

Part 1: Got Spares?
Topic: The importance of having spares when purchasing / commissioning a DVLED video wall.

Part 2: Cabinets and Modules and Panels, Oh My!!!
Topic: The anatomy of a DVLED video wall.

Part 3: Perfect Pitch
Topic: The importance of selecting the right pixel pitch the first time

Part 4: The First Step in Installing a DVLED Video Wall is Admitting You Need Help
Topic: Commissioning Assistance and Why it’s Important.

Tom Keefe BDM

About the Author

Tom Keefe | CTS, DMC-D-4K, DSCE

Business Development Manager – Brand Specialist

Supported Manufacturers: Absen

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