5 Part Series: 5 Ways the Hospitality Market is Evolving (2 of 5)

TECHNOLOGY DRIVEN.
Hoteliers are constantly challenged to keep up with the rapid pace of technology advancements and with the majority of U.S. hotels still running on coax infrastructures, most properties are still playing catch-up with the replacements of first generation flat panels to LED technology with limited or no IP-connectivity for over-the-top content for access to guest-provided media/sources.

Some might ask, “Why is having the latest technology so important in places where people are so transient?  Perception is everything and in a business where moments of interactions or scattered impressions can influence loyalty rates or return bookings (a key factor that hotel management is incentivized on by the way) the lasting imprint technology makes on hotel guests is more important than you might think.

What hoteliers are really in competition with is the technology that consumers are using day-in and day-out.  Since consumer electronics influence commercial solutions (both in professional A/V and hospitality), it is understandable that hoteliers may always be a few steps behind the latest and greatest consumer gizmo or gadget (and that’s ok) but the reality is that travelers simply expect technology in hotel properties to have a similar look & feel they’ve come to anticipate based on consumer-tech incorporated into their lives. Consider touch screens, automated check-in kiosks or your favorite travel app and this concept comes to life.

Samsung, the leading brand in consumer electronics and professional display solutions has incorporated some of the top features of its award-winning consumer televisions into its commercial line of in-room hospitality solutions making it the most expansive lineup in the market with options ranging from 22-inch to 75-inch options and compatibility with nearly every content provider.

Technologies include: Embedded pro:idiom and non-pro:idiom Digital Rights Management technology (DRM), b-LAN, Smart, UHD (4K resolution) varieties.  In addition, Samsung’s 694 Series introduced last year can be deployed to achieve over-the-top (internet accessible (“think smart”)) content via coax vs. IP-protocols typically required; this can be especially useful for historic or luxury properties where new wiring infrastructure is practically out of the question or may be cost prohibitive however the hotelier still wants to deliver a premium in-room entertainment experience for their guests.

Control Content on Hundreds of Digital TVs at Once

Eliminate room-by-room visits to each guest room by using a single-location remote solution. The REACH Server delivers updated firmware and other settings to TVs through RF signals. Updates are simple and simultaneous, so there’s no need to go from room to room to update each display with USB cloning.  This way, your staff has more time to focus on other ways of improving the guest experience.

Samsung’s REACH Content Management Solution is another example of behind the scenes product with an interface that instantly modernizes the look and feel of in-room entertainment and the function of how guests engage with their TV, the centralized “hub” of the guestroom.  Using REACH, a property can customize the guest experience and welcome guests by name, share useful information like weather or essential news updates and even promote revenue generating amenities such as happy hour in the hotel lounge, weekend SPA services or local tours or nearby attractions creating entertainment opportunities for guests with added revenue-sharing opportunities for hoteliers; plus, including pictures of the hotels’ artwork, logos, images or other content is a cinch- no more generic content!  This is just scratching the surface when it comes to REACH- other components include centralized control for channel mapping configurations and labor savings for programming features like volume limiting and other energy savings options.

Add a Residential TV Experience

Bring a residential TV navigation experience to the guest rooms with the Interactive Program Guide (IPG). IPG data is provided through the subscription service by your content provider or system integrator.  The REACH device can then pull the necessary metadata from multiple sources in multiple formats. Guests can enjoy picture in picture viewing, detailed program information and a convenient channel grid.

Deliver Information to In-Room Guests Rapidly

Deliver information automatically with a headline-style scrolling ticker. The LYNK REACH ticker feature provides a crawl of data that’s of special interest to guests, such as local weather or event information. In addition, property managers can create and update targeted promotional content or marketing messages, while displaying an interface that seamlessly matches your property’s brand.

Optimize Total Cost of Ownership

This integrated solution uses existing infrastructure assets, lower labor and operating costs and eliminates the need for set-top boxes and other components.  For those establishments that have RF infrastructure currently in place, LYNK REACH is an ideal way to provide TV content more efficiently.

TeleAdapt’s Roomcast solution is an innovative technology powered by Google Chromecast that enables guests to stream their own content right from their mobile device (Pandora, Netflix, ESPN, etc.) directly to the guest room TV without having to download an app, enter a password or email address which eliminates any concerns for jeopardizing a guests’ private information or personal area network.  RoomCast is better than screen mirroring; it even allows guests to use their applications (like checking emails for example) at the same time as casting content from whatever the source (Netflix, etc.).  It’s no wonder live casting has already been named one of the hottest tech trends anticipated to change the hospitality industry over the next 10 years!

LG Introduces LV640S – the New Series of Smart TV Signage

Author: LG Commercial Display

We’re hearing it more and more. Small and medium-sized businesses are looking for eye-catching, affordable and easy to manage ways to communicate with their customers. And it has to be attention-grabbing—enough to get customers to look up from their smartphones for a while.

That’s why we’ve created a smart new solution—the LV640S Series Smart TV Signage.

Smart TV Signage builds upon the success of our SuperSign® TVs. Like SuperSign TVs, they have built-in tuners to support a variety of TV broadcast signals. They enable businesses to show live TV programs and deliver customized messaging and advertisements simultaneously. They include pre-installed templates to make it easier than ever to create dazzling content for various types of businesses and use cases.

So what’s the difference? The Smart TV platform. Smart TV Signage offers a number of exciting new capabilities like embedded CMS software for PC-less operation. (But they also have PC-based SuperSign Simple Editor software.)

The new LV640S Series Smart TV Signage is engineered for reliable 16/7 operation in business environments, and is backed by our commercial 3-year warranty.

New Smart TV Signage Features:

  • Crestron Connected® Certification – Quickly integrate the LV640S Series as part of a totally automated A/V and IT environment. It will function seamlessly with all other Crestron Connected Certified products.
  • Content Manager – Without an extra PC, you can easily create content using embedded templates and play it according to scheduled sets.
  • Group Manager – Smart TV Signage works as a server. Without any extra device, a master TV can distribute content and set data for a selected group within the same network.
  • YouTube and Web Browser – Access various content via the pre-loaded YouTube app, web browser and live channel.
  • Smart Share and Screen Share – Use features such as Wi-Fi Direct®, WiDi and Miracast® to view content from mobile devices on the TV screen.
  • Wireless Hotspot – SoftAP (software enabled access point) is a virtual Wi-Fi feature that enables Smart TV Signage to function as a wireless access point for mobile devices in the vicinity.
  • Wi-Fi / Bluetooth Built-in (Bluetooth Sound Sync) – Distribute content and control the TV through a wireless network. Listen to audio from a Bluetooth-enabled mobile device through the TV speakers.
  • Full IP control through the network, including WoL (Wake on LAN) to remotely wake the TV from low power mode.

Happy Visitor from Snowy Canada Enjoys 65” SunBrite Veranda Display in Fort Lauderdale

I had one happy visitor at my home last month.

My dear friend Blair lives in Nova Scotia, on the Southeastern tip of Canada… up near Maine.  He came for a long overdue visit, and I’m sure at the time there wasn’t a happier Canadian anywhere in the Lower 48.

Plenty of things contributed to his joy.  Our beautiful beaches, his many friends, some of his favorite restaurants…  But my friend Blair was happiest enjoying the beautiful March South Florida weather and spent much time in the Chikee Hut watching anything and everything on the 65” SunBrite Veranda Series display that I’d recently had installed.

One very happy Canadian
Photo of Blair’s car in Canada while he visited FLA

I love my Veranda display for what it is.  4K UHD, bright, rugged and extremely affordable (SRP of $1,499 for 43”, $1,999 for  55”, and $3,499 for 65”).  An added benefit, especially working for Almo Pro AV, is being able to brag with authority about the impressive features of the entire line, which includes not only the Veranda Series for full shade applications but also the Signature Series for partial sun applications, Pro Series for full sun and active areas and Marquee Series for full sun and active areas outdoor digital signage.

Blair is pretty into technology, and was thoroughly impressed when I explained the virtues of these hearty displays.  While the bright picture is immediately impressive, SunBrite goes through great lengths to ensure a perfect viewing experience.

Since 2004, SunBrite has specialized in outdoor TVs and nothing else, and each class of display is considered an outdoor appliance.  Unlike indoor TVs that have an electrical hazard risk if used in any wet, outdoor environment, careful measures were taken to ensure the safety of installers and end-users against electric shock.  You will not see the hazard symbol on any SunBrite Display, because it is not necessary!

Designed and engineered in the United States, SunBrite stands behind their products with a one-year warranty for Veranda Series displays and two year warranty on Signature, Pro and Marquee Series displays.  The warranty is on-site and includes parts and labor, offering peace of mind that these displays will perform to expectations.

The extensive testing that guarantees these displays are truly the best in outdoor displays surely drove it home for me and my houseguest.  To top it off, how can you not be impressed with this:

All SunBrite Displays are lab-tested to withstand extreme temperatures:

  • – Veranda is -24° to 104°F
  • – Signature is -24° to 122°F
  • – Pro is -40° to 122°F

SunBrite Displays are water tested via 4.4 gallons per minute every 3 hours over 3 days… That’s 2700 GALLONS of water per display. NEVER has a display failed this test!

Not that we needed an excuse, but with March Madness at its mad finest, it was time to throw a party!  The mighty Florida Gators were playing in the Elite Eight after a stunning late night buzzer-beater in overtime to send the wily Wisconsin Badgers home in defeat.  It was a Saturday afternoon, the food was ordered and prepped, the bar was ready, and the weather was perfect.  To give you an idea, enjoy a couple photos of our afternoon of basketball, sunshine, eats and an amazing display!
Regional Finals – the game is about to begin
The Gators are still in it…
The gang enjoying the game
Watching outdoors is fun!
Sadly for me, the Gators did not make it to the Final Four that afternoon.  But they gave a great show, and everyone had a great time.  This was the first of the many soirees I will host, and my SunBrite Veranda will absolutely be front and center for them all!

Have you installed a SunBrite outdoor display and hosted great events with friends?  Tell me about them in the comments below!

LG Wallpaper: The Easier Way to Enjoy Being Thin

When we live on the east coast, the spring thaw sends thoughts of basking in the summer sun at a lake front cottage.

And then it hits you!  THINK THIN!  Who wouldn’t want to be the thinnest model ever?

You don’t need to go on a stringent diet or work out to the point of exhaustion.  LG can help!   That’s right; LG has released its futuristic “wallpaper” OLED TV – Their thinnest model ever!  This panel is so thin and light, you can literally attach the screen directly to the wall. Making it seem more like a framed painting than cutting-edge OLED technology, this is first-of-its-kind design.

Most models sold today require a backlight, but not LG OLED TVs. LG OLED TVs have complete control over their pixels. Meaning they can be turned on or off to achieve truly perfect black levels with zero light bleed. This gives shadows more depth and makes colors feel like they’re leaping off the screen.

This version of the LG OLED Wallpaper is specifically for commercial display applications and it’s in a 55″ form-factor that weighs less than 13 pounds and has a depth that is just 3.65 millimeters (0.14 inches). Yes, you read that right – barely more than 1/10th of an inch.

LG OLED technology uses self-lighting pixels for exact control of image brightness and quality, and with no separate light source the technology is extremely lightweight, thin and flexible

Rave Publications highlighted the new LG OLED Wallpaper Display in a recent article written by Gary Kayye, highlighting the best new products at 2016 Digital Signage Expo.

“The Wallpaper display can be mounted either vertically or horizontally for a customizable display design. Ultra-slim mounting brackets with a magnetic mat create a truly seamless design that becomes one with the wall. Electronic components are housed in a separate control box connected to the display with a 2-meter (6-1/2-foot) cable.”

So if you are looking for a solution with perfect color, a wide viewing angle, and clear viewing images, check out the LG 55EJ5C.   And, with easy installation and video wall tiling options, it can be hung on the wall with dedicated slim brackets for video wall usage; providing you more time to spend basking in the sun at that lakeside cottage.

Oh Integrator, May I Have Some Raspberry Pi with My Panel?

Not being a software developer, you can imagine my confusion when NEC Display Solutions of America  announced its upcoming line of commercial displays with the ability to insert a Raspberry Pi Compute Module.

“Raspberry Pi?” I said.  “Isn’t that some sort of dessert?”

Raspberry Pi was developed in the UK by the Raspberry Pi Foundation in 2012. The Foundation’s original intention was to provide an inexpensive tool for the teaching of basic computer science in schools and in developing countries. But like many inventions, the original model became far more popular than anticipated, spreading into many other commercial uses.

As I continued my inquiry, I was informed that the Raspberry Pi Compute Module is a tiny PC that looks like a small board of laptop memory. First introduced in 2014, it’s basically a small alternative to a full-sized Raspberry Pi computer (which is only about the size of a credit card).

The upcoming line of NEC V-Series and P-Series  displays will have screen sizes ranging from 40 to 80 inches, and use a Pi Compute Module to power digital signage and other applications. There’s an internal bay in each display that will accept either a first-gen Raspberry Pi Compute Module or recently-introduced Compute 3 Module. These new displays are due to ship in Q2 2017 and will be available from Almo ProAV.

So, how will the NEC displays with the Raspberry Pi module (which, by the way, is making my stomach growl right now), be used? Well, in addition to powering digital signage applications, the Raspberry Pi Foundation envisions NEC displays being used for interactive presentations and other Internet of Things applications. Oh, oh….there’s that “IoT” talk again…

How does this benefit YOU?

Bottom line, is that with Raspberry Pi, software application developers and digital signage content creators now have many flexible and scalable platforms to choose from.  All this new world of capabilities inserts into an elegant design of displays suitable for smooth installations in any environment.  No more external media players or PCs with every display.  Can you imagine the power savings and ease of installation?  So ask yourself Mr. Digital Signage Integrator, are you embracing this powerful platform to offer your end-users innovation?  Take a bite of the Pi!

Our strategic initiative to team up with Raspberry Pi is an example of how we continue to ensure that an organization in any sector has the most advanced technology in place to meet their application needs. Our open platform approach provides display intelligence at any time, thanks to our modular and interchangeable design. Integrating the Raspberry Pis with our displays will provide businesses with advanced technology suitable for digital signage, streaming and presenting to enhance the overall visual experience at an affordable price point,” said Stefanie Corinth, Senior Vice President Marketing and Business Development at NEC Display Solutions Europe GmbH.

And as contributor Bob Raikes stated three months ago in Display Daily, “I see this as quite an elegant solution for NEC. The company is not in the TV business, unlike competitors that are in the digital signage business like Samsung, LG and Philips, so it has not had the economies of scale to simply exploit technology developed for Smart TVs, as the others have been able to do. By adopting Pi, NEC is able to exploit the volume of the Pi to keep costs relatively down (the older Compute Module is currently selling for less than $30) and offer a level of price and performance that is competitive”

We are working with our Almo Content Services partners to take advantage of this new and exciting offering from NEC. There are many emerging content creation software offerings written for the Raspberry Pi platform and we plan to offer our integrators and dealers the latest in innovative and interactive digital signage.

I invite you to write me and let me know about your taste for Raspberry Pi.  I’ll be happy to post your comments on future posts as this exciting combination of NEC displays and Raspberry Pi content is introduced into the US digital signage marketplace.

So, if Raspberry Pi is on the panel menu, I’ll have one with my cappuccino, please!

Margaritaville + SunBriteTV + Blender = Fantastic

I just returned from a much needed vacation in Puerto Rico at the Wyndham Rio Mar resort. This property recently completed a $500M addition of Wyndham vacation condos in partnership with his royal beach-iness and head Parrot, Jimmy Buffet. The Margaritaville themed portion of the resort was impressive and had that cool Buffet laid-back vibe. As a marketer, I’m amazed at how this artist, who hasn’t had a record on the charts in the last couple of decades (save collaborations Zac Brown and Alan Jackson), has managed to become a global brand commanding licensing agreements from everything to restaurants, merchandising and now resorts.

The outdoor cabana with swim up pool was the centerpieces of the resort, appropriately named Margaritaville. You even got your own mondo margarita cup shaped like, you guessed it, a blender!

margaritavillepanels

 

 

 

 

 

Hanging above the bar was a gorgeous installation of SunBriteTV’s, made to withstand the heat, humidity, wind and sand rolling off the beach just a few feet away. Trust me when I say it’s humid down there and the TV’s looked fantastic. Note that the clock on the wall is always on 5 o’clock.

panel

Fast forward a couple of evenings and we go to a beautiful restaurant that was completely open to the elements with a view to die for overlooking the ocean. We got there right before the sunset and ordered the sangria. I look over to my shoulder and there it is…the ultimate no-no in outdoor installations.  It was Visio (cue the scary organ music!)

cables

AND to top it off, it was plugged into a cheap power strip, totally exposed OVER AN ICE MACHINE! (Cue even scarier organ music) Can you say electrical fire/accident waiting to happen? Somebody call OSHA!!!!

We just had training from the very smart folks at SunBriteTV who reiterated that there are very real safety concerns with putting consumer TV’s outside. Forget about there being no warranty, or that the picture will be terrible in a matter of months, or that you can’t view those TV’s in direct sunlight. If you are working with a restaurant owner who wants to go on the cheap with his outdoor TV’s, tell him to call his insurance company and get a rider for electrocution for TV’s that aren’t UL certified for outdoor use. Maybe that will get him thinking. Business owners need peace of mind that their customers will be safe and happy. Use SunBriteTV and you can chill and go to your happy place – kind of like this…

chairs

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