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Taking a Hands-On Approach to Pro AV

April 13, 2022 By Rob Voorhees Leave a Comment

The human body has roughly 5 million sensory nerve receptors inside. The receptors help trigger the sensations of heat, cold, pain, and so many others that we have grown accustomed to. Being that I just turned 41 in March, it is quite easy to overlook these sensations outside of the frequent times I would yell “I CAN’T STAND THE COLD WEATHER ANYMORE!” Having just returned from a trip out to California while attending Almo Pro AV’s award-winning E4 Experience, it really dawned on me of the importance that the sense of touch has on all of us. It had been 3 long years since I last had gotten on a plane and roughly 2 ½ years since I last attended an E4 or any other industry events. It is absolutely true that you don’t know what you have ‘til it’s gone and having the Pro AV industry (and the world for that matter) shut down the past couple of years really caused me to miss being on the road and interacting with all of you. With that being said, I found myself immersed in the opportunity to be around the product that we all sell, train, manage, and communicate on the daily. 

Dating back to my days selling the first consumer Plasma TV’s and 500lb console televisions (slight exaggeration!) in retail, I have always had a belief that to be successful in sales, you had to be a customer yourself. How could I honestly and accurately sell products if I didn’t use those products myself? There is something to be said about taking a new audio receiver home, connecting it yourself, and spending hours, days, or weeks adjusting the settings to your preferred listening levels. This practice dates back to the late 1990’s for me and holds true to this very day. I am a visual, hands-on learner. I enjoy the art of “trying to break something,” meaning I like to test the product, possibly disassemble it, and try to understand how and why it functions the way it does. Looking around my office right now, I can count a minimum of 10 products that are available through Almo Pro AV. If I look around my house even further, I see internet, cable TV, security, and even solar services, which I had sold previously in my career. Again, if I don’t use the product, how can I accurately sell it? 

How many times a week do we find ourselves quoting out product specs for a particular item? Half a dozen? 10-12? I’d venture to guess quite a bit. Let’s take a portable loudspeaker as an example. All week long I can be on email, zoom, and phone calls and recite the following to a customer: “Yes, this speaker has a vertical array containing 12 2.5” drivers with copper-capped pole pieces to minimize distortion.  This model contains a 2000-watt fully-bridged amplifier and a 7-channel digital mixer. Each speaker weighs roughly 55lbs and measures 33x19x25” in size.” Ultimately, reciting those specs to a customer is probably going to be good enough to close the deal, especially if it is a speaker the customer has previously used, or maybe they need an upgrade to a more current model, etc.

However, imagine being able to attend an event like E4 Experience, where you walk up to a manufacturers booth, you see this particular loudspeaker on display, and you are ENCOURAGED to be HANDS-ON! The E4 Experience is hardly your 5th grade trip to the Museum. These manufacturers want you to touch the product, examine at your own speed, and ask questions about how to best utilize those products! There is a lot to be said for the ability to do this and immediately earns you a layer of credibility with your customers when you can speak from personal experiences. 

During this most recent E4 Experience, held in sunny Anaheim, CA, I had the opportunity to talk with Cassidy Alley, Account Manager from Almo’s National Business Team. Cassidy is newer to the Almo Family, having just started in the fall of 2021, and this was her first ever E4 Experience. In our show floor discussion, she said, “Being able to attend the E4 tour is a great experience as it provided the opportunity to learn about products through a live demonstration, build relationships with the vendors, and interact with end-users. This opportunity has helped with driving business as relationships and knowledge grew. The E4 tour is an invaluable way for dealers and end users to connect with key players in the industry. Going to an E4 presents an amazing opportunity to really dive deep and have a personalized interaction with the newest in AV technology.” The two things she said that really struck a chord with me were learning about products through live demonstration and also how attending an E4 presented an opportunity to dive deeper. Cassidy, like the rest of us, can only go so far reciting specs from online data sheets. She took the opportunity and ran with it like so many others and I find that extremely commendable. 

For those of you who are familiar with past blogs and articles I have written, you will know that I am a big proponent of seeking out ways to educate ourselves in order to move further in the comfort model. The E4 Experience is an excellent example of this, and it is a way for us to get our hands on the latest and greatest in technology that the Pro AV industry has to offer. As the country continues to open back up to pre-2020 normalcy, it is imperative that we all seek out these opportunities to not only get in front of the manufacturers we all know and love, but also get in front of the products we have been talking about for years and really gain a physical understanding of how the products work, how they tie together to complete a project, and even pick up some tips and tricks on how we can better sell them to our customers through live demos.

I hope to see you all in Chicago on May 3rd at the next E4 Experience, and don’t be afraid to walk up to a booth and get hands-on with everything that Pro AV has to offer in 2022!

Creating a Powerful Audience Connection with ARHT Media

August 16, 2021 By Guest Blogger Leave a Comment

By overcoming the challenges of distance and time, Holopresence Technology from ARHT Media provides audiences with presenters in their most realistic form. ARHT Media utilizes a holographic display that allows performers and presenters to interact with audiences in real time, while eliminating the limitations of physical presence.

As an advanced and sophisticated method of presentation, the Holopresence technology works to beam presenters into one or multiple locations at the same time, from any place in the world. While audience members get to enjoy the holographic presence of the speaker in real time, presenters can interact with audiences around the world without having to travel in person.

While mitigating the complications of travel and scheduling conflicts, ARHT Media provides a more human approach to remote presentations. Although we’ve become accustomed to the existence of remote learning and hybrid events, ARHT Media’s Holopresence technology allows presenters to engage with their audiences directly with their words and movement.

“With over 50% of communication being non-verbal body language, we have been searching for a technology solution that large enterprises can use to communicate with more engagement than the talking-head video conference – especially now since so many employees are working from home,” explained MVCC President, Glenn Burgess, in his interview with ARHT Media. View the full interview with Burgess here.

As a perfect blend of in-person and remote presentations, the holographic technology provides the personality of a live event with the safety and mindfulness of a remote setting. Not only is the device cognizant of health restrictions as it provides an alternative to inviting an in-person speaker, but it also limits unnecessary travel, especially for short periods of time, as the presenter can speak directly from their home instead of commuting to a venue.

Since the Holopresence Technology minimizes the stress and environmental implications of frequent travel, the advanced device provides venues and universities with access to premium talent. For speakers who live across the world or educators with busy schedules, ARHT Media provides a solution to the limitations of physical presence by allowing high-profile guests from all over the world to visit a stage in seconds.

“ARHT Media’s Virtual Global Stage and HoloPresence technology are re-humanizing the executive’s virtual performance by allowing multiple presenters from different locations to beam-in and interact with each other in real-time,” Burgess explains. Essentially, this elevated technology form ARHT Media facilitates more accessible meetings for visitors who would otherwise need to travel a long distance, or participants whose in-person presence is inhibited by health risks.

Additionally, this holographic technology is useful for instances where keynote speakers are required to be in two venues at the same time. Instead of making a difficult decision to attend one event over another, lecturers can deliver the same address to several different audiences at once, in real time. With ARHT Media, speakers can interact with an audience in New York and London simultaneously, with no travel. Not to mention, the holographic presence makes public speaking more comfortable for the presenter, as they will not be intimidated by the size of a traditional in-person audience.

The Holoprescence Technology from ARHT Media transcends time and space by allowing presenters to exist in several venues at once, addressing and interacting with multiple audiences at the same time. While in-person conferences are limited to the travel and scheduling capabilities of guest speakers, this advanced technology overcomes the limits of traditional conferences and events. ARHT Media’s technology serves as inspiration for event planners and opens conferences up to high-profile speakers across the world, while inspiring audiences by engaging them with renowned educators. With ARHT Media, users can create an audience connection more powerful than ever.

3 Reasons Why Outsourced Technician Assistance Should Be a Key Part of Your 2021 Strategy

January 6, 2021 By Cory Allen Leave a Comment

2021 is here, which means we have had a chance to say goodbye to what was a challenging 2020 officially. We are all hopeful that 2021 will be a year filled with opportunity. But it will not come without some uncertainty, and that will hold true for the AV industry as a whole. As an integrator, this does not mean you can’t plan to scale your business. Yet, prediction and preparation are not mutually exclusive! 

Here are our top 3 reasons why your company should be using Outsourced Technician Assistance for 2021.

It is time to get back to growing! 

There is no doubt that the COVID-19 pandemic has affected your business in some way, shape, or form. For some, the impact may not have been as severe, but for others, tough decisions were made to keep businesses alive. Those decisions were likely in the form of reducing headcount, most often from the outsourced technicians. 

Now that we have rolled into 2021 with some optimism and renewed energy. It’s time to start moving into growth mode. One of the fastest ways is by augmenting your staff through outsourcing and reduce risk. This is the simple practice of augmenting your labor force to help assist your skilled W2 technicians/project leads out in the field. 

This form of outsourcing has become very popular in recent years. The need to augment technicians through an outsourcing program was accelerated due to the pandemic’s impact. With technician augmentation capability, you no longer have to pass on jobs due to lack of employees, keeping your calendar full for 2021. 

Now is not the time to lose control!

You have spent a considerable amount of time and effort building your business, so it is understandable that the reputation you have made through your relationships and proof of performance means everything. 

They are possibly the biggest reasons for your success. By using technician augmentation it could be perfect for your business as you wade through uncertain times. Let me explain: Augmentation and supplementation are two very different things. 

Augmentation gives you access to technicians that will work alongside and take direction from your on-site staff members, whereas supplementation is relinquishing an entire job to be outsourced. 

It is often vital to consider technician augmentation rather than supplementation to ensure that specific processes are followed, control is maintained, and the project outcomes are as you desire. Technician help allows you to perform the job YOUR way. 

We don’t need no education (yes, we do).

In December, Presidential Elect Joe Biden announced a plan to get kids back in the classroom in 2021. That plan came with a recommendation to Congress to pass a $4 Billion emergency package to upgrade technology in school systems across the country. 

We all understand the importance of kids being in school from an academic and social perspective, and it’s clear an aggressive effort is being made to get kids back on the school bus! In preparation for the upcoming school year, technology implementation will be crucial to accommodating in-room distanced and virtual learning. 

So what does that have to do with technician augmentation? Well, it’s simple. Whether public, charter, or private, most schools have at least a handful of classrooms and often hundreds, if not thousands per district. Most of these classrooms are cookie-cutter in terms of technology deployment for clear reasons. 

Teachers and students are trained on how to interact with the same systems, no matter what room they are in. An assisted technician staff best fills this type of repeatable work. From wire-pulling to display mounting to disposal of waste, outsourcing technicians in multi-room environments can prove to be very cost-effective and very efficient—no more hiring and firing based on a single job. 

You can take comfort knowing your organization can complete the work without incurring any unwanted pre and post burden. We should all have a shared enthusiasm for what is next in our industry. The collective ability to adapt and overcome in 2020 has been remarkable, but there are more audible calls to come.  The AV industry will continue to shift and change rapidly, as it did in 2020 (let’s never speak of it again). I cannot stress enough the importance of making sure outsourced Technician Assistance is a Key Part of Your 2021 Business Strategy.

3 Key Things to Know About Panasonic Professional Displays

December 29, 2020 By Angie Greene Leave a Comment

1.THE LINEUP

Did you hear?  Panasonic is extending their successful line of entry-level and standard display panels to include more sizes, more features, and more versatility.  This growing line of panels are reliable, and come from a well-established brand like Panasonic – a staple in the audio-visual industry.  You will notice Panasonic’s display form factor has not changed much, if any, over the decades – and that design decision is purposeful.  Simply put, it makes swapping out an older Panasonic display for a new Panasonic display quite easy.  Panasonic is a tried & true brand and a go-to supplier for many, many resellers and integration firms.  Here are some of our favorite go-to models. 

Oh yeah, they also have touch displays and video wall options – but I will save that for another blog write-up for now.  I must share that their product finder is also an excellent tool to find the size and display type needed for your next project. Check it out.   

2. THE FEATURES

Let’s talk features!  There are so many great features, but I am going to touch on the ones that I think are more important and show why Panasonic displays are in a league of their own.

Quality

Many Panasonic displays employ 4K picture quality to render intricately detailed images. For example, the SQ1 Series features the “12-Axis Color Management function” for ideally faithful color reproduction of digital signage content, and “HDR” compatibility to express a wide brightness range from dark to bright. Equipped with the new Intel® SDM specification slot standard, the SQ1 Series can be combined with an interface board for simple but wide system interoperability.

Versatility

Here’s a quick summary of the best applications for Panasonic’s multi-series professional display lineup.  SQ1 Series is ideal for signage – portrait or landscape.  The EQ1 is designed for and has features that are ideal for conference & meeting spaces, and this model is budget-friendly, too. And finally yet importantly, the CQ1 Series is ideal for bars and restaurants.  Click here for a rundown of all features and specs. 

3. THE WARRANTY

One of the best warranties in the Pro AV industry comes from Panasonic.  Their flat panel display products come with a three-year limited warranty with advance replacement.  Yes, 3 years – that is awesome!  To further delight resellers and their customers, Panasonic adds a higher level of protection to their displays with extended support options available for purchase. In addition, if you or your staff require product training or equipment deployment assistance with any Panasonic products, they provide on-site consultation packages. Here are the details.


Flat Panel Advance Swap Program

Professional displays mission critical application are backed up with an exchange program (Hot Swap) included in the standard warranty. This includes:

• Reducing repair turn-around time on your defective display

• Replacement unit sent with two-day expedited shipping

• Shipped anywhere within the continental states

• Applies to all display models purchased after April 2018

• Replacement units are inspected and conditioned at our Panasonic National Repair Center

• Warranty for replacement unit will be a continuation of the defective one being replaced

What you can expect: 

• Two Business Day Delivery

• Support 5 Days a Week (Monday-Friday)

• Free Shipping and Delivery on each instance for the flat panel swap

• Technical Support available 8AM-8PM EST (requests must be received by 12:00PM EST to meet shipping deadlines for delivery

• Same or comparable model provided

• Transportation times for larger display sizes (above 55 inches) may vary due to handling requirements

Panasonic Tech Support experts will manage the logistics of getting the replacement unit to your customers’ locations as well as to pick up the defective unit.


Please reach out to me if you have any questions about the Panasonic panel lineup or any or any of their professional equipment.  I am here to help!

Angie Greene

Business Development Manager, CTS, DSCE

Email: agreene@almo.com
Toll-free: 888.420.2566 x6209
Fax: 267.350.0314

TECHNOLOGY-ENABLED STUDENT ENGAGEMENT AND THE COVID-ERA TEACHING EXPERIENCE

November 4, 2020 By Rob Ziv Leave a Comment

As the trite saying goes, the only constant is change.  The trials and tribulations of COVID-19 underscore this idea by testing our ability to navigate uncertainties, a continually evolving “new normal,” and pivoting business models.  Our schools are among the hardest hit in all three of these areas.  Safety, new teaching and learning methods, unfamiliar technology, and daily go/no-go uncertainty of in-class instruction dominate many teachers’ and students’ thoughts.  Simultaneously, many speculate on the potential long-term emotional impact on children of the COVID generation.

I am mostly optimistic.  One life-skill contributing to long-term success is adaptability to change, and now is the perfect time to master this skill.  I am not a child psychologist and expect to get some comments on how feeling safe and other factors shape the young mind.  While I agree, I also believe we have an opportunity to favorably influence the long-term implications while building resiliency in our children through the example we set in our responses to our circumstances.  A vital part of the modeling includes the attitude teachers demonstrate for students in the face of challenges.  But teachers need help too.  The AV community can minimize instructor stress and maximize adaptability by suggesting distance learning solutions requiring limited teacher intervention or training.  Having taught for many years at the college level, I know firsthand that instructors and professors have enough on their minds that mastering a new classroom tool can increase anxiety and reduce education delivery quality.  In the process, this stress response potentially adversely impacts their ability to adapt to the new COVID-induced realities and negatively influences students’ attitudes and long-term adaptability.  Conversely, if we maximize teacher comfort in their new HyFlex and distance learning environments, they are more likely to model the adaptability needed for long-term student wellbeing.

When we first moved to remote models, leveraging Zoom got remote classes up and running quickly.  Many schools rapidly adapted, and teachers learned the new technology.  But as time progressed, they discovered they needed something more.  The wish list and questions raised included several of the following items:

  • Zero teacher interaction – Start class and the technology works.  When teachers need to remember to start recording, then the recordings often do not happen.
  • Minimal training requirements for the teacher – The more training needed, the lower the retention, adoption, and proper utilization, and the higher the stress
  • Reduced resource impact on teaching computer – Who thinks their computer is fast enough?  Presenter PCs sometimes bog down.  Running capture, streaming, or soft codec software on top of presentations further stresses the machines.
  • If the instruction PC seizes or needs a restart, what happens to the stream and recording?  Does the instructor need to remember to restart the application?
  • After class, how does content get to remote students?  Does the teacher need to upload the lecture content to an LMS or provide a link to students?
  • Could the network experience bandwidth issues while uploading content to the LMS during peak times?  Does this potentially interfere with live classes running concurrently with the uploads?
  • Does the recording contain tags to simplify playback and searches?  If so, what are the post-production requirements to embed the information?
  • How can we create student experiences similar to the classroom, where the students can individually control what they view and when?  For example, sometimes they want to see the teacher, sometimes the content from the presentation computer, and at other times the whiteboard.  Globally switching the content may cause some students to miss content when they need to see a source longer than presented.
  • What if the teacher moves around the classroom?  How do you maintain their image on camera while ensuring they have good audio pickup?  Speaking of audio, how do you pick up questions from students in the classroom well enough for far-end participants to hear?

Each of the items above represents a potential stress-inducing pain-point, reducing instructional quality and the student experience.  Finding an ideal solution that addresses all of these issues could take a rack of equipment, control systems, and programming.  Additionally, while there are technical solutions to address all of the above questions, how do you do it all without breaking the bank?

Frankly, in some cases, you can’t do it all without the end-user spending money.  But, there are methods to make it more palatable.  First, identify the priorities.  Sometimes schools want everything but are willing to accept some trade-offs.  Understanding your customers’ priorities can save you time hunting for the unicorn solution that fits their budget too.  Second, familiarize yourself with some of the potentially lesser-known options on the market with user- and integrator-friendly feature-sets designed to address schools’ preferences.  Some of the items to familiarize yourself with include:

  • Cattura CaptureCast – A recording, streaming, and publishing appliance that automatically captures classes, tags the content, and posts to an LMS with zero teacher intervention or burden on the presenter’s PC.  The choice of HDMI or SDI inputs makes them source agnostic, and student controlled multiview playback emulates the classroom experience from the far-end.  Remarkably affordable for the value.
  • Stem Audio ecosystem – Broad coverage or a controlled, narrow pickup area, Stem provides ceiling, wall, and table, mics with speakers and integrated DSP, in a simple to design and implement format.  A couple of units cover most classrooms, while PoE convenience, USB connection to a soft-codec, and system self-tuning help the budget while ensuring intelligibility for all participants.
  • VDO360 AutoPilot and CompassX – An auto-tracking camera that does not require a lanyard or third-party control, along with a decent conventional PTZ camera.  With the Autopilot covering the teacher, the CompassX on the content and connected, to a CaptureCast (with Stem Audio), provides the “killer app” in lecture capture.

It seems like I have the same conversation with integrators daily.  They have a school system that tried the lowest cost mic and camera connected to the presenter PC, but now they need something better.  They need something easy to integrate and low stress for the teacher that provides a positive learning experience – and all three of the items above, along with new other options, frequently receive favorable responses from all parties.  Most importantly, however, is the impact on students.  As a father of three remote high school students experiencing varying Covid-19 outlooks, and teacher influences, I appreciate students’ need to see role-models successfully navigating today’s challenges.  Technology in the new-classroom can enhance or impair the teachers’ experience, and by extension, the students’.  So, the next time you are working on classroom projects, remember your design may impact the teacher experience, and by extension, the long-term resilience of the students in their charge.

I welcome your insights.  Please share your thoughts on balancing quality distance learning solutions with teacher comfort and budget constraints.  What are your views on how the teaching experience can impact student adaptability and the long-term resilience of the COVID generation?  Feel free to comment below or reach out to me at rziv@almo.com.

What Are the Applications for 3D Holographic Display Tech?

October 28, 2020 By Brian Rhatigan Leave a Comment

This is part three of a three-part blog series on ARHT Media’s new Holographic TelePresence technology, distributed in the U.S. exclusively through Almo Professional A/V. Find part one here and part two here.

You’re in conference calls with partners and coworkers multiple times a day, day after day, week after week. Naturally, you can imagine 2D video meetings have gotten a little old and unimaginative.

ARHT Media and Almo Professional A/V have joined forces. The new partnership brings Holographic TelePresence technology and a new platform for it called the Virtual Global Stage. In case you have not heard, this exciting solution is coming soon to a virtual stage design near you.

While COVID-19 was completely unexpected, we now know a lot more about how work, UCC (unified communications and collaboration) and meeting culture will change. Acting upon this new knowledge now is totally in your power.

ARHT Media’s Holographic TelePresence technology, distributed exclusively in the U.S. through Almo Professional A/V, could pay off big and change how your customers see virtual and hybrid meetings.

Image Source: Imperial College

What Is Holographic TelePresence and Who Is It For?

Previously, we talked about why now is the perfect time for holographic telepresence technology. Then, we dug a little deeper to understand how the technology works.  (distinguishing ARHT’s HumaGram technology from actual “holograms”). Below, you will learn about the applications for holographic technology.

What is hologram technology used for? Here are a few applications for which Holographic TelePresence is a perfect fit:

Higher education. Yes, we can do our virtual teaching through video conferencing platforms. But with more than a few people on each session, the personal feel you’re yearning for pretty much vanishes. Classrooms are an ideal place for interactive holographic displays. Why? Because holograms prove particularly useful where a connection is valued.

In the classroom, there’s great importance in seeing facial expressions, storytelling through body language, reading the room before moving onto the next lesson. As great as it is to have Zoom and Teams for digital learning, truly connecting on a 2D platform is tough. Add holography, and picture the wildly enriched lectures and engaging experiences.

Corporate and UCC spaces. The second application to consider as a use case for Holographic TelePresence is corporate. Holographic TelePresence takes the idea of a virtual meeting and infuses it with new energy and possibilities.

While, for now, we see holographic display images used by the C-Suite, widespread use is very possible. In corporate environments, remote or otherwise, ARHT’s technology breaks down the limitations of 2D. Hologram tech in a virtual environment creates an interactive experience that benefits viewers and hologram presenters alike.

Live events, meetings and conferences. Live event programming, while fun and valuable, costs a fortune. Highly desired speakers only have so much time and availability. Consider the possibilities if, suddenly, neither travel nor a large venue were needed. That alone is enough to make an event planner smile.

How great would it be to virtually stage a room and have world-class speakers (think religious leaders, CEOs, politicians, celebrities) at virtual events if the in-person feel was maintained? Booking speakers virtually (who can “beam in” from their remote setup instead of getting on a plane) saves time and finances — plus, it greatly lessens the environmental impact. Through Holographic TelePresence, it’s as though hologram presenters are on stage next to each other.

A Visual Edge and an Emotional Draw: Now Is The Time for 3D Holographic Display Tech

Especially lately, high-status speakers like celebrities are in high demand. But does a 2D video appearance create the connection that an in-person one would? No.

3D hologram meetings and hologram teleconferences deliver a more lifelike presentation and create a bigger emotional draw. In an interview with Inavate Magazine, ARHT Media CEO Larry O’Reilly highlighted an example from December 2018 with “Aquaman” star Jason Momoa.

“He was rehearsing for Saturday Night Live [in New York City],” said O’Reilly. “On Thursday night, he just went to a different studio at 30 Rock, and we beamed him into Mexico City for fan engagement and media events at the IMAX theatre there. The next night, we beamed him into Comic-Con Brazil, where he addressed over 3,000 people live.”

Through its Virtual Global Stage, ARHT leverages the proprietary transmission software that powers its HoloPresence (or “holographic presence”) platform to “beam” multiple presenters into a virtual, online environment. Human holograms then appear in lifesize proportions and can interact with audience members (and the other panelists) virtually.

Hologram solutions are beyond what your customer even knows.

Are Hologram Events a Trend or Long-Term Solution?

Big names are already using Telegraphic HoloPresence — like actor Jon Hamm, Santa Claus, the inventor of basketball and even the Crown Prince of Dubai. (By the way, all those names are impressive, but we know we had you at Jon Hamm.)

Some may claim that hologram media is a trend — or they’ll say it’s just emerging — but we know otherwise. The benefits of an enhanced teaching presence, a cutting-edge guest appearance or a town hall that doesn’t put you to sleep are massive. We’ve heard people say that futuristic solutions like human hologram technology are just a solution just looking for a problem. COVID-19 has changed this reality.

For more information, visit www.almoproav.com/holographic-telepresence, and get in touch with your Almo regional service development manager today.

Wait, What Is Holographic TelePresence Technology Again?

October 15, 2020 By Brian Rhatigan 1 Comment

This is part two of a three-part blog series on ARHT Media’s new Holographic TelePresence technology, distributed in the U.S. exclusively through Almo Professional A/V. You can find part one here.

Providers like Zoom have done an amazing job supporting the new remote world this year. But if you’re now video conferencing all day, you may be “Zoomed out” from all the video calls. I know I am.

What seems like endless video conferences, webinars, and virtual meetings has been, well, fine. And necessary during this cultural shift in work and meetings. But we can only thrive so long on standard 2D video conferencing.

In remote and virtual settings, 2D video conferencing only scratches the surface of what is possible.

In part one of this three-part blog series, we gave you the scoop on something new and exciting that could change video meetings and virtual events. That something is called Holographic TelePresence, and it’s a solution from ARHT Media that brings lifelike, interactive holographic display content to your event, room or computer screen. Holographic TelePresences creates a unique and highly engaging experience like no other.

To add to the excitement, ARHT’s new Virtual Global Stage (VGS)platform is a premium, digital experience. It offers the look and feel of a professional broadcast but streamed online. Through the Virtual Global Stage, presenters, panelists and lecturers around the world can participate from wherever they can access a capture studio.

Imagine the possibilities when you eliminate the need for a huge venue, expensive travel, and the physical gathering of attendees.

Unlike AR and VR, No Headset Is Needed With Holographic TelePresence

Do you know how hologram technology works? Below, we explain how ARHT Media does it.

Using proprietary technology, capture studios, and standard projection equipment, Holographic TelePresence “beams” presenters into one or multiple venues simultaneously. You may also hear the technology referred to as HoloPresence, short for “holographic presence.” Presenters can be located anywhere in the world — they just need the equipment and access to the platform via the web. Along with a new hologram presentation platform known as the Virtual Global Stage, Holographic TelePresence enables hybrid events — with some participants attending remotely and some attending live.

In other words, ARHT’s hologram events can run with all-remote participants/presenters, or with some live and some remote participants/presenters. Attendees and speakers choose how they participate — remotely or face to face — which empowers choice and flexibility. The value is that events can reach their largest possible audience. Organizations can also deliver a premium experience that goes well beyond the 2D video call.

To explain how Holographic TelePresence works, we’ll distinguish it from holograms, virtual reality (VR) and augmented reality (AR).

  • Holographic TelePresence vs. Holograms: There is a distinction to be made between true holograms — 3D images produced in mid-air — and Holographic TelePresence. The “ARHT” (pronounced “art”) in ARHT Media stands for Augmented Reality Holographic Technology. It turns out that ARHT’s solution is not exactly equatable to a hologram, even though the final result appears as one. (Quick note: we will refer to the imagery produced by ARHT’s technology as “holograms;” just know we’re using that term as a general understanding of the final result — lifelike images that appear to the audience as holograms. We’re doing that for simplicity’s sake, not specifically to annoy the technology purists out there.)

  • Holographic TelePresence vs. AR and VR: How does ARHT’s solution differ from other new hologram technology, virtual reality and augmented reality? VR blocks out your ability to see and hear the real world — usually through a VR headset. AR uses a computer and, sometimes, a special headset or glasses to create digital objects and overlay them onto what you see in our physical world. Are you familiar with Pokémon GO? That’s also augmented reality.

Holographic TelePresence is a projection that uses an illusion effect powered by ARHT’s “HumaGram” technology. ARHT’s technique is more sophisticated than others you may know, like Pepper’s Ghost. Contrasting AR and VR to Holographic TelePresence, ARHT’s solution is neither augmented reality nor virtual reality alone. Holographic AR is steps beyond — no headset or special glasses needed.

With these distinctions and a new understanding, we’re ready to reveal the minimal equipment it takes to deploy ARHT’s hologram technology in any space.

Debunking the Technology

To virtually stage a room, Holographic TelePresence requires a more precise setup than video conferencing or a remote presentation system, but the concept and necessary equipment are pretty straightforward. ARHT’s setup is a combination of video shot in front of a backdrop, then projected on stage (or “on stage,” if being done virtually) onto a screen. So, the production needs a screen, as well as controlled lighting, to ensure the projection is bright and visible.

In an article with Inavate Magazine, Andrew Parry, an online learning video producer at Imperial College Business School, explained further. Elements to consider include the capture space (plus, distance between camera and subject), the height/positioning of the camera, and lighting. In the case of Imperial College’s virtual stage design, Parry explained, lights placed behind the subject backlit everything, including shoes. He added that there were also two lights arranged in front of the subject to improve the lighting of the human hologram on the other end.

Factors such as lighting and camera angle ensure that the final result — holographic display images on the screen — is an accurate representation in terms of body shape and dimensions. Thankfully, the AV industry is quite familiar with the principles of projection, making the execution of this technology, once learned, quite straightforward.

Below, you’ll see some behind-the-scenes photos of the setup in a recent hologram teleconference held live with ARHT’s hologram tech. In the interview, rAVe [PUBS] founder Gary Kayye (beaming in from North Carolina) and Almo’s Sam Taylor (beaming in from Maryland) are using ARHT’s Virtual Global Stage. To the audience, the two appeared virtually on the same “stage” with no editing, and no latency lag, having a real-time conversation about the emerging interactive hologram technology.

Will Hologram Technology Change Business in 2020?

While holograms have gotten plenty of attention in the media these past few years, many could be asking if this is just a trend. Will on-stage holograms like ARHT Media’s become big business? What can we expect from hologram technology in the future?

We believe any industry — higher education, live events, advertising and entertainment, healthcare, corporate spaces, meeting spaces, you name it — will benefit from 3D holographic display technology.

Get in touch with Almo today for more information, and visit www.almoproav.com/holographic-telepresence to find your regional service development manager.

Helping Others Through Audio

September 25, 2020 By Rob Voorhees 1 Comment

In any given career, you will find opportunities that present themselves and your job is to take that opportunity and run with it.  In past blog posts I have written about my opportunities like being offered the role of Business Development Manager for Harman, being asked to visit the Harman Experience Center in Northridge, CA, and utilizing Almo’s Tuition Program to further my education and development.  In a year full of challenges and obstacles, the latest opportunity came in the form of sadness turned to generosity and happiness.  Allow me to explain.

My wife’s grandmother had been experiencing failing health for quite some time and sadly, she passed away in the beginning of 2020.  Her services were held at Groveville United Methodist Church in NJ where she had been a longtime and very active member.  After a few days had gone by, my mother-in-law approached me to mention that her mom had always wanted to update the sound system at the church because during the sermons and choir concerts she had a hard time hearing everything.  Apparently, it was always a thorn in her side!  Certainly, I was glad to help and began looking for someone who could not only install the needed hardware, but also handle the situation with the care, understanding, and delicacy it warranted.  Through a recommendation from our Regional Sales Director, I was brought to Jak Daragjati and DARA AV from Staten Island, NY.  Jak was more than willing to help us and offered to make the drive from NY to conduct a site visit.  I saw this as the perfect opportunity to not only help my mother-in-law and the church, but also attend the site visit myself to gain a better understanding of what it entails and to learn more about the House of Worship vertical.  What we found that day was an antiquated system that certainly lacked the technology, not to mention organization that this house of worship deserved.  There were some items we found that were not even plugged in and functional, not to mention switches and cords that younger members had easy access to. What I learned from attending this site visit was not only was Jak very thorough with his questions and with surveying even the tiny basement of the church, but he was knowledgeable to boot.  Jak knew about different forms of religion from all over the world and could tell us what type of system would work best for the types of sermons they held on Sundays. He was thoughtful enough to ask about the members who might have trouble hearing and what they would want.  It all blew me away to be quite honest.

Thanks to many generous donations from family, friends, and the congregation, the church was able to move forward with the entire set up that Jak had recommended.  No thanks to the Covid-related delays we experienced this year, the church reopened recently and Jak wasted no time in scheduling the install.  Now, when members show up on Sundays they will be greeted by two Samsung UN75RU7100F displays hanging on Chief RLT2 mounts with a pair of JBL CBT70J arrays, so not only can the members see what is being presented but also they will certainly hear it from all corners of the church.  Additionally, there is a Crown DCI2x1250 amplifier powering this and a BSS Blu-100 for the control functionality.  All of this is sitting in a Middle Atlantic rack with a Middle Atlantic PDS-615R Power Sequencer for organization and safety.  As I was writing this, my mother-in-law received a call from the minister simply telling her how thrilled he was the amazing outcome. He could not wait for Sunday!

In the end, this opportunity was unlike any others I had been presented with.  We were able to honor the wishes of my wife’s grandmother while at the same time I was able to experience what our integrators are capable of when presented with a project.  Jak and the team from DARA AV went above and beyond in our time of need and left all of us thoroughly impressed.  I would ask all of you look for opportunities similar to this in which we have a chance to help someone solve a long-term issue while at the same time continue to further our own education and development by learning something new every day.  A special “THANK YOU” goes out to everyone at Groveville United Methodist Church and DARA AV for being the best choice when it comes to any house of worship project!

Rob Voorhees, CTS, CTP, DSCE, CTNS 

Business Development Manager

rvoorhees@almo.com
888-420-2566 x6549

Making the Grade with E-Learning: Q & A with Panasonic

September 21, 2020 By Guest Blogger Leave a Comment

Q.  What will school look like this fall – and beyond? 

A. We are living through precedent times. While it is typically difficult to predict the future, I think it is safe to claim that there will be more volatility, uncertainty, chaos, and anxiety on the part of administration, faculty, students, and families. The primary concern for higher education needs to be the safety of students and faculty alike, which is why so many institutions are pivoting to online and hybrid learning in order to maintain the continuity of meaningful and authentic learning. However, many higher education faculty have little or no experience as online learners, and so the prospect of becoming an online teacher is a lot like becoming a lifeguard without knowing how to swim. Some learning systems are committed to following the guidance provided by research about online learning that works. These institutions are making more intentional choices about the fall term and, as a result, they will be more successful than institutions that are less committed to intentional online learning. 

Q. How can we do a better job of AV setup for hybrid learning?

A. Again, we have to follow the guidance provided by the highest quality research available about online learning that works. Panasonic has partnered with Dr. Sonny Magana, an online learning pioneer and Oxford Research Scholar to embed his methodology, what he calls the T3 Framework for Innovation, into the Panasonic higher education solution. The peer-reviewed strategies in the T3 Framework has shown to have an effect equivalent to quadrupling learning performance. The T3 Framework was recently inducted into Oxford University’s Research Encyclopedia for Education, which is what prompted us to partner with Dr. Magana. Our intention is to package AV tools with The T3 Framework’s concrete strategies, protocols, and resources so that our AV equipment is not just used, but used in the most reliable way possible to improve learning outcomes. It’s not just about the AV, but it’s about reliably improving remote and hybrid learning based on the research evidence on what works. That will make all the difference in the world. 

Q. The student experience – can they get what they need being remote? 

A. There are different levels of need. The human social/emotional aspect of learning is not only foundational, but it is difficult, but not impossible to reproduce in remote learning environments. So, having said that, students can get their learning and social/emotional needs met by practicing what Dr. Magana calls “Contributive Learning.” Contributive Learning theory suggests that meaningful learning is a function of both active participation in the learning experience and collective interaction. Many faculty see learning as a solo experience, like long-distance running, in which learners consume information from a lecture, commit that information to memory, and then demonstrate their recall ability on some examination. Contributive Learning Theory indicates that learning is more like a team sport–we learn better together than we do in isolation. That means shifting remote learning conversations from monologues to dialogues. That is a shift that is ideally suited to remote learning–with the right tools, training, and resources to help faculty and leadership make this shift. 

Q. How do we avoid overburdening tech support, short of turning teachers into broadcast engineers?

A. There is going to be an amount of “front-loading” by tech support folks in higher education, let us make no doubt about this. But that should be seen as a starting point, not an ongoing situation. The evidence indicates that building faculty capacity with research-driven online learning methods and strategies will reduce the burden on tech support personnel. This logic follows the old “teach a person to fish” allegory: when tech support don’t build capacity–in other words they give away fish–they are building dependency. Many higher education learning organizations are falling into this trap. However, tech support personnel who work with trusted, knowledgeable partners, like Panasonic, to build instructional capacity with online learning that works, it’s like teaching teachers how to fish. That model is much more sustainable, and, in the short- and long-term, will serve to reduce the Pandemic Slide Effect, so that higher education learning curves upwards rather than continuing to spiral downwards. 

Q. What is your best advice for resellers and schools/universities as we approach the 2020-2021 school year?

A. There is no question about it: learn about the recent breakthrough findings by Dr. Sonny Magana on online learning that works. He has based his T3 Framework for Innovation on four decade’s worth of investigation on finding the sweet spot between learning and technology. We invite interested faculty and leadership to enroll in what we call Project Moonshot–our effort to build instructional capacity with the T3 strategies and protocols in order to minimize the Pandemic disruption on learning continuity, and begin to shift the learning curve upward. Disruptive situations must be met with disruptive innovations to first minimize losses and then begin the road to recovery. We are currently seeking about 10-15 more faculty members who want to become Project Moonshot Pioneers who learn how to implement the T3 strategies and protocols, and then, with the help of Dr. Magana, evaluate the impact on student learning and engagement.

Author: Rob Goldberg, Panasonic Group Manager of Visual Systems 

For more information on Panasonic programs, resources, and A/V products for higher education, please contact Angie Greene at agreene@almo.com. 

Angie Greene
Business Development Manager, CTS, DSCE

agreene@almo.com
888.420.2566 x6209

Sharp’s Windows Collaboration Display: The Gateway to AVaaS for AV and IT

September 14, 2020 By Darren Altman Leave a Comment

Sharp thinks AV/IT integrators can offer data & analytics to improve meeting rooms using its Windows Collaboration Display and IoT sensors. Find out how.

The impact of COVID-19 on the ProAV industry has gleaned mixed results: Rental and staging markets have been hard-hit, but collaboration and UCC verticals are booming. While continuing to support its partners in entertainment and live events, Almo Pro A/V has doubled down on supplying solutions in UCC — answering partners’ much-needed demand this year.

A collaboration solution delivering on this demand is the 70-inch Windows Collaboration Display (WCD) from Sharp. Almo is no stranger to the Sharp product line — the two have partnered for years. But Sharp’s WCD is a next big step for all of us in AV. Sharp’s not-so-secret sauce — an IoT sensor hub that provides data and analytics — is what sets this specific WCD apart from other WCDs and interactive flat panels.

The mindset of adding data and analytics is still fairly new in ProAV. To dig into this and learn more about the Sharp WCD, I talked to Mehryn Corrigan, associate director of alliance partner marketing at Sharp. The conversation winds from BYOD to IoT to AV-as-a-Service. And then some. Read on!

Note: This is the start of an interview between Almo’s Darren Altman and Sharp’s Mehryn Corrigan. It has been edited for grammar and clarity.

Darren Altman: Mehryn, it’s great to talk to you today. Like many, I’m excited about a collaboration product that’s gotten a lot of attention — the Sharp Windows Collaboration Display. I’ve heard about some of the features that make it such a forward-looking UCC solution. Aside from the 70-inch ideal size that’s gotten so much positive feedback, I’d love to hear more about how the product was designed: How does the Sharp Windows Collaboration Display handle and address the needs for multiple operating systems and collaboration platforms like Zoom and Microsoft Teams?

How does the Sharp WCD handle and address the needs for multiple operating systems and collaboration platforms?

Mehryn Corrigan: It made sense to create a collaboration device that was built on an open platform and could evolve with the changes. For instance, my own laptop has all different kinds of software on it. With the Sharp WCD, it’s so nice to be able to bring all the things I know and love (the programs and applications on my computer, for instance) with me. Through the BYOD (bring your own device) style of collaboration that the Windows Collaboration Display offers, my device can drive my meeting — instead of the other way around.

Darren Altman: I definitely agree that the office, no matter where your “office” is today, should cater to people’s preferences as far as what they use and how they want to connect. Speaking of connecting, and before we get into the big differentiator regarding the Sharp Windows Collaboration Display, the IoT sensor hub, tell me about the integrated hardware.

What hardware is included in the Sharp WCD?

Mehryn Corrigan: You’ve got it all in one product, so the complexity of pairing the best microphone with the best camera — that all goes away. It’s just one device. Sharp’s WCD includes not just the multi-touch screen but also the 4K camera and the audio system. Even the built-in microphone arrays are all integrated. There’s also your more traditional interactive flat panel feature — multi-touch ink — for digital annotation. And the display is certified as Crestron Connected. Ultimately, all this benefits the end user — and even those you wouldn’t initially consider, like facilities and building managers — in a great way. That’s in addition to benefiting the people in the actual room who just want things to work the way they expect them too.

Darren Altman: We’ve all experienced that struggle with multiple devices. Back in the day, when I was traveling, I used to keep a work bag filled with tons of adapters, or all sorts of connectors, to, hopefully, make meetings go off without a hitch. I remember all the struggles with connectivity between laptop and display resulted in meetings just being delayed. How does the Windows Collaboration Display address these common connectivity issues and save us all valuable time?

How does the Sharp WCD address common connectivity issues?

Mehryn Corrigan: This is so relatable. But, you know, realistically, not everybody’s an AV guru like you and me. For the average user, it takes around 10 to 12 minutes* to start a meeting — that’s significant. There are a multitude of things that lead to this delay, and a lot of times it’s because you’re trying to connect to a meeting that’s hosted on a different platform than the one your room is built for. Sharp worked with Microsoft to make our version of the Windows Collaboration Display incredibly simple to connect for BYOD environments. We standardized it around a USB-C input. What’s so great about USB-C is that it has audio, video, power, touch. Previously, you had HDMI, the touch panel, power for the laptop — that’s three cables right there. Or you’re maybe running back to your desk to get your power cable because you forgot it. We also have HDMI and wireless connectivity built-in so you have multiple options.

Darren Altman: From a generational standpoint, there are five generations in the workplace right now. We know some people prefer wireless over wired. Others will take wired any day. How does the Sharp WCD touch on this?

Mehryn Corrigan: There’s no need to download anything. No drivers, no dongles. Connectivity is so simple: a right click on the corner of the PC and it automatically converts your audio and video to room scale on the device. In a room-based meeting space, you typically have to look for these settings (like audio and video) on your laptop to be able to sync them to the front-of-room display. With our WCD, that happens automatically. The whole premise of the Sharp WCD is to keep it simple.

Darren Altman: Right, like the laptop I’m working on has USB-C and DisplayPort — that’s just another connector for me to shove into my work bag. So there’s a ton of excitement around the Sharp Windows Collaboration Display, and one thing that’s quite unique and significant is the IoT sensor hub. What was Sharp’s thought-process behind adding it?

What was Sharp’s thought-process behind adding the IoT sensor hub?

Mehryn Corrigan: Microsoft has put a lot of emphasis into Azure — it’s a whole digital transformation with everything moving to the cloud. Microsoft Azure Digital Twins is an IoT platform where data from multiple IoT sensors is stored in a secure cloud database. Then the data can be analyzed, for example, by a smart building dashboard solution to help optimize the management of office space. This is significant in the AV world, and specifically for AV/IT integrators, where AV-over-IP is growing and systems are more connected. In the next year or two, the collaboration space will change dramatically.

Darren Altman: Can you give me an example of what that change looks like?

Mehryn Corrigan: Picture us all going back to the office; what we’ll start to see, if you’re not already seeing it, is a lot of meeting spaces converting — maybe your huddle spaces become one-person offices. Maybe your large conference rooms that used to seat eight now only seat two or three. At first, a lot of these meeting rooms were (or are) not equipped for video, so integrators are now getting that set up. But there’s another opportunity here — while you’re adding collaboration capabilities like interactive displays and videoconferencing devices, why not add IoT capabilities at the same time?

Darren Altman: What are the benefits of adding IoT — as opposed to just adding in an interactive flat panel or creating a Zoom Room?

For AV/IT specifically, what are the benefits of the IoT sensor?

Mehryn Corrigan: Adding IoT has three major touchpoints notable for the AV/IT manager.

  • With IoT, you’re able to get data on how the spaces are being used — and with this data you can improve functions and processes in that room. This is an opportunity for the AV integrator to create a new revenue stream, one that’s recurring.
  • Two, there’s the element of measuring productivity in the physical space — the IoT sensor hub measures specific elements, enabling integrators to connect their clients to powerful data that can improve the overall meeting experience. Take various elements of the physical room — at what temperature is the room set? What is the oxygen level in the room? Does air quality fluctuate throughout the day? And what about cooling down buildings when no one is even there? The sensor measures these elements to improve efficiency.
  • The third touchpoint is around room utilization. How many times have we had to say there are not enough meeting spaces available? An IoT sensor hub gives integrators the tools to help customers optimize the space by measuring room occupancy and motion. For instance, that could mean measuring the amount of people who were in the room that day so we can provide proper cleaning and sanitation between meetings.

Darren Altman: Right. In short, connecting data to these spaces is an amazing way for the AV community to service them beyond just the initial install. In AV, we’re already managing the devices in the room, so why not make sure the room is optimized through data, as well?

Mehryn Corrigan: There is a lot of opportunity for integrators with the IoT element of the Sharp Windows Collaboration Display. We’re still at the very beginning stages of the technology, but the possibilities are exciting.

Darren Altman: So do you think IoT data can now be part of an AV organization’s managed services platform?

Could IoT data be part of an AV organization’s managed services platform? Does IoT as a category have the potential to really impact the AV industry?

Mehryn Corrigan: We’ve definitely started to see it — especially as we get further into the network where we’re managing uptime. AV integrators are already asked to design the conference rooms. I’m very hopeful that AV integrators will consider adding data and analytics on top of all the new conference-room integrations (like video) in the pipeline. I recently learned that around 80% of companies wished to have an IoT strategy but less than 50% actually have one. Everyone is already thinking about adding data, but we’re not really sure how to manage it yet. The Sharp WCD opens the door to get AV and IT started.

Darren Altman: Doesn’t it also grow with you over time? Regarding the evolution of the sensor hub and updates over the air?

Mehryn Corrigan: Yes, take the AI camera that’s built in. Over time, with more developments in the Azure platform and cloud firmware updates, you can enable more feature sets that help the device measure room analytics. The Sharp WCD is a simple door opener with the possibility of much more long-term.

Takeaway: AV/IT Should Invest in the Sharp WCD — Here’s Why

My interview with Mehryn shed light on a lot of great features of the Sharp Windows Collaboration Display that I hadn’t considered. It also reminded me how important it is to specify a product that grows with you over time and doesn’t force end users to use it one way or the other.

For instance, along with being Skype-for-Business-certified, Sharp’s WCD comes as a Microsoft Office 365–ready product. What’s great, though, is you’re not just limited to Microsoft; via USB-C, a connector used with both the latest Windows and Apple Mac products, the Sharp WCD allows you to operate in any “world.” In other words, you’re not limited to one operating system even though it comes Windows-ready. All you have to do is connect your own device and the display’s cameras, microphones and speakers automatically appear on the front-of-room device. The benefit? Users can get the same collaboration experience on the room device as they would on their own devices.

After talking to Mehryn, here’s what I realized makes this product different: Times have changed, and collaboration boards are no longer just interactive displays with a nice touch interface. End users are demanding all-in-one collaboration solutions that can literally “read the room,” providing data to the customers. AV integrators are finding that they are the ideal people to help customers attain this data through the collaboration technology itself.

Notably, this is something integrators have been catching onto as the news makes the rounds. If given the capability to manage that data (to keep servicing the Sharp WCD product as it grows over time), integrators could have a brand new managed-services offering on their hands. In our minds, AV/IT postures should definitely be straightening at the idea of this, because this isn’t just an idea or dream anymore; it’s actually a reality.

On Aug. 26, Commercial Integrator held a great webinar, “How Analytics are Driving Digital Transformation in Today’s Modern Office,” featuring Almo and Sharp. It was a great follow-up to the discussion we had here. Register and view the webinar here.

Learn more at AlmoProAV.com/Sharp, and get in touch with Darren Altman, Almo business development manager, for more information on the Sharp Windows Collaboration Display.

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