Whether you are the owner of a small AV integration firm or a manager at a large national integrator, chances are, you are faced with the same struggle of finding the time to attend training for yourself or send your employees for training. Oftentimes, this can be costly and time consuming. However, the benefits of a highly trained workforce will almost always outweigh the short term costs.

Here are 5 reasons you should consider training for yourself or for your staff:

1. Staying on Top of the Latest Technology Trends

I think we can all agree that, like many industries, the world of commercial AV technology is constantly changing and evolving, not only with the technology itself, but with the needs of our customers. A few examples include the major advancements in Direct View LED (DVLED) for large video-wall displays, and the skills required for successful installations. If you are not aware of the latest trends or not equipped to handle them, you may find yourself losing business to competitors.

2. Enhance Customer Service

Think about a time when you were interested in making a purchase (any type of purchase — it doesn’t have to be technology), and you felt your salesperson was not educated about the product. How did that make you feel about that company? Your customers will always get better service from a well-trained employee, whether it is your salesperson, project manager, or installation technician.

3. Keep Your Certifications Current

While there are many certifications in our industry, the most common and well recognized is AVIXA’s CTS. The CTS, CTS-I, and CTS-D are important designations and require a significant amount of time and effort to achieve. Any CTS holder understands the importance of continuing education and obtaining CTS RUs in order to maintain their certification. RUs can be obtained in a variety of different methods, including live classroom training and various trade events, like the Exertis Almo E4, and webinars.

Customer Service

4. Less Supervision

As an owner or manager, you are faced with the difficult challenge of running your business and managing employees, often while being involved in work that could be handled by properly trained employees, freeing you up for other tasks. Well-trained employees will be able to work more independently without the need for constant guidance and will help your staff be more confident and satisfied in their job.

5. Reduce Employee Turnover

Hiring new employees can be time consuming, expensive, and involve risk if the right hire is not made. Providing training opportunities for your employees shows them your interest in advancing their professional skills and will enhance company loyalty and increase employee contributions to your business. Often, employees thrive on knowing they are a key contributor to their company as much as they enjoy monetary compensation.

Exertis Almo’s E4 Experience has stops in DC Metro on March 5th, and in Chicago on April 16th. In addition to an exhibit hall with the newest technology from over 40 top manufacturers, attendees will have the ability to earn AVIXA CTS RUs throughout the day via classroom training. If you are in one of these regions, I encourage you to invest your time with us for this free one-day event.

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About the Author

Brian Rhatigan | CTS, DSCE

Director of Business Development

Supported Manufacturers: Epson (NE, SE, MW), Huddly, Kramer, Jabra

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