Best Practices for Menu Board System Design

Alan Brawn, an AV industry veteran with experience spanning over 3 decades including management of a Pro AV systems integration company for 7 years, and one of the founding members of Hughes-JVC back in the early 1990s knows something about QSRs and Menu Boards. He is a recognized author for leading AV industry magazines such as Systems Contractor News, AV Technology, Digital Signage Magazine, and Rental & Staging, and we’re excited to share his take on the current state of the industry.  Read on to see his latest contribution to Commercial Integrator Magazine, where he did a deep dive with Almo’s own Jim Nista on content creation and what works and what doesn’t.

Integrators should recognize the significant demand for digital menu boards – and then acknowledge there’s a lot to learn to deliver them effectively.

by Alan Brawn

IN THE EVER-EXPANDING REACH of digital signage, retail- and food-related enterprises dominate in market share. Both retail and food services take special advantage of the major benefits of digital signage. They use variations of digital signage communication to enhance the viewing experience, modify viewer behavior, and promote their proprietary calls to action.

The intended consequence of this is to promote customer loyalty and repeat business and show differentiation in a concerted effort to stem the flow of commoditization and the appearance of sameness. Nowhere is this more evident than in quick serve restaurants (QSR) and convenience stores. One of the most popular “go-to” solutions in those niches is the incorporation of digital menu boards.

As with most digital signage, menu boards appear quite simple on the surface. It seems that all you need to do is put up a display and a list of menu items and call that job complete. Well, not so fast. There is much more involved in the area of menu boards than first meets the eye. With the expanding competition in the food industry and especially in quick serve restaurants, this whole menu board “thing” can be an existential issue.

A report by the prepared food industry shows that 60% of restaurants do not make it past the first year and 80% go under in five years. Did you know that the average person makes more than 200 decisions about food every day, many for them unconsciously? Research shows that 74% of customers say an easy to read menu is a top priority and 30% of customers say digital signage influenced an unplanned purchase. Statistics also show viewers spend 30% more time looking at digital signage compared to static signs.

Image by LG via LG Website

Gauntlet Is Thrown: Maximize Digital Menu Board Experience

We have all seen digital menu boards but what stands out is their varying degree of success. A group of subject matter experts out of the QSR industry estimates that more than 60% of today’s digital menu boards are done wrong. Here are some of the most common mistakes:

  • Poor design, use of space, and too much information on screen
  • Poor legibility
  • Using a monotonous static image
  • Excessive animation where items disappear before viewer can decide › Text-only menus that are easy to ignore
  • Looking continuously the same with little attempt at a refresh
  • Poor salesmanship on best sellers

All this being said, I want to share more about digital menu boards beyond statistics and bullet points. I wanted to explore best practices, so I went to Jim Nista, the senior director of content services for Almo. He is recognized as one of the best of the best in this area and teaches extensively on the topic. Since Nista co-teaches the Digital Content and Media Expert (DCME) certification for the industry it came as no surprise that he said, “It all starts with a content creation strategy.” Of course, if we fail to plan then we plan to fail… but Nista pointed out a key question that sets the tone for what is to come. How often will the content need to be updated? The answer will impact the design, how the content will be created, by whom and in what format, and ultimately the budget.

Depending upon the frequency of updating, Nista suggests, “If there are frequent changes you may want to use an HTML platform like Google Sheets. This is fast and inexpensive but can be limiting in design choices. The other choice is referred to as free form. This utilizes a graphic designer and offers true design flexibility but is more costly. Think of this as a template versus custom graphics consideration.”

Nista notes that where budgets permit, the trend is for free form where menu real estate is not constrained by a grid or a template.

This can provide a unique approach and stand out with consumers, and be more interesting and engaging. Both approaches, templated or free form, can be done in-house or outsourced.

Most often the size of the company, how often the content needs to be updated, and budget will dictate what path to take.

Understanding Digital Menu Board Objectives

The digital menu board should be designed to enhance the viewing experience as well as modify viewer behavior as they respond to a call to action but there are two other objectives that relate directly to QSRs and food services. The content needs to help the viewer decide and make a choice and do so in a more expeditious manner. If done properly this improves customer flow. In sit-down restaurants they call this “turning over the tables more quickly.”

Nista provided his short list of design elements to keep in mind:

  • Know the viewer and design for them.
  • Keep it simple; too many items and options end up being confusing.
  • Legibility is key. Font choice and size determine readability.
  • Beware of distractions. Focus on what you want the viewer to decide upon.
  • Too many zones can distract, but doing “specials” can be helpful to the company and the viewer.
  • If it is a fixed menu don’t scroll or animate. People take time to decide and if the menu scrolls too quickly, then they don’t have that time.
  • Video if done right can lead the viewer’s eye. It can give subtle clues and help make decisions fast. But if not done right it can be a distraction.
  • Locate menu boards carefully and be easily visible but avoid impeding traffic flow.

We all know that the retail and restaurant industry is highly competitive, and unless you have a unique selling proposition, chances are you will have trouble standing out from the crowd. The current state of the industry is driving restaurant owners to look for ways to set themselves apart from the fierce competition. Many are implementing digital menu boards, which is a step in the right direction,but as one expert told me, “some of these menu boards suck!”

What we know is that simply upgrading from static menu boards to digital menu boards is not enough on its own. More effort needs to be put into the content strategy and design of these menu boards in order to drive sales, engage with customers, and enhance their in-venue experience. If properly planned, designed, and implemented, digital menu boards can tip the scale in a restaurant’s favor.

ALAN C. BRAWN CTS, ISF, ISF-C, DSCE, DSDE. DCME, is the principal of Brawn Consulting.

To work with Jim’s team on creating content for your QSR and menu board projects reach out to our Content Services Business Development Manager Todd Heberlein today.

Making the Move to 4K Ultra High Definition

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The use of 4K Ultra High Definition has skyrocketed since its commercial introduction in 2010. Professional installs of all kinds – digital signage, hospitality, corporate, education, command and control – can be dramatically enhanced due to the stunning beauty and astounding resolutions made possible with this display technology.

The worldwide 4K display market is expected to reach $52 billion by 2020 according to industry researchers. And while commercial displays are still the top use for 4K, the technology has even started to appear in the entire range of display devices we commonly use, including PC monitors, notebooks, tablets and even smartphone screens.

Here are some common questions we get asked about moving to 4K:

What makes 4K UHD such a critical display tool for commercial integrators?

A 4K UHD display has four times the number of pixels (3840 x 2160) compared to full HD (1080p) resolution. The major advantage of using 4K displays is that you can ultimately deliver a very immersive and rich experience that is in close proximity to the display without sacrificing image quality. UHD provides the ability to display finer details, amazing depth of colors and more information on a screen. As the technology matures and costs are driven down, we will see 4K screens become the norm and 1080 slowly drift away due to lack of production.

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Why purchase a 4K display through Almo Pro A/V?

brightsign4kAlmo offers a range of 4K displays, including exclusive accessibility to the Sharp AQUOS® 70-inch display, which features the Revelation Upscaler to display all content at near-4K quality for an amazing picture all the time, no matter which source is being used. Almo also offers a host of powerful media players with high storage capability from manufacturers like BrightSign to drive the data and produce the best results based on the content that is being shown.

So, what about content?

Obtaining 4K content has been the biggest 4K barrier to date, however, as the technology increases in popularity, more content is becoming available and the cost to create that content is decreasing. With Almo’s Content Creation Services, integrators have the opportunity to offer 4K standard and customized still images or full motion video content as part of an initial installation and ongoing maintenance package. This creates recurring revenue, builds margins and lengthens customer relationships.

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What if I need support to help select and integrate the 4K displays?

Almo has a highly specialized fleet of Business Development Managers that offer technical knowledge, system design assistance and in-depth brand knowledge about 4K displays to help you integrate the technology into your commercial installs. No other distributor in the AV industry provides this level of expertise to its partner community.

Techorating Awesomeness: My Visit to Comcast

First, if you haven’t heard of the term “techorating”, it’s not something I made up. I thought I had but after I asked my dear friends Alan and Jonathan Brawn to write a course for our E4 AV Tour on this trend I was calling techorating, they discovered it was not an original. Techorating was a catchy term coined back in 2008 by interior designer, Doug Wilson from the TLC TV show Trading Spaces, as a concept for the emergence of integrating home technology and home decor in balance with one another. Since the Brawn’s taught this course for us a few years ago, the term caught on it the AV industry and has been written about in nearly every major AV publication, including a recent article in Digital Signage Today.com. I’ve seen a lot of great examples of techorating, especially in Las Vegas where designers and architects continue to push the limits to wow audiences, attract visitors and keep us coming back for more shows, casinos, long cab lines and the ever-present linger of 2nd hand smoke. Which is why my visit to Comcast last week was filled with techorating awesomeness! It was an experience like no other, elegantly done with a playful yet bold approach – and 100% smoke free. IMG_2835 You enter the lobby on JFK Boulevard in downtown Philadelphia, which is the tallest building in the city, and at first it looks like any other normal lobby: IMG_2822 Nice ashy oak walls, silver accents, very clean and polished look. But wait, something starts to happen and… IMG_2841 It’s not just a wall! It’s an intergalactic force to be reckoned with. No wait, it’s a water wall! IMG_2816 Cool stuff, right? It’s the attention to detail as well that struck me. Much of the content intertwines with the wall architecture, creating virtual joints in the places where the LED panels “join” – you can see from this shot that part of the image is a real joint and the other is silver colored pixels. IMG_2824 You may be wondering what I was doing lingering in the Comcast lobby. I was there on official business but I can tell you that this is one of the most visited tourist destinations in Philadelphia, so it’s not uncommon to see all sorts of people in their lobby. We launched our new Almo Connect service for our resellers to offer bandwidth, cable TV and voice services to their customers and Comcast is one of our partners (along with many other top cable providers). Why would our partners offer bandwidth services? Think about if you’re doing a digital signage deployment and you plan on refreshing high resolution content on a daily or weekly basis. You need LOTS of bandwidth! And for future proofing, think about 4K – now you’re talking BIG data coming across a network. And of course the IT people are like, “no way, not on my network!” And you’re like, “no big deal, we offer high speed internet and we can take care of everything.” Voila – the reseller makes monthly reoccurring revenue on that sale – that’s right – every single month. But back to the techorating – here’s a very cool video so you can see how they use different parts of the wall for entertainment, like this “cubical” video:

 

 

Kudos to the designers and especially to the content creators. The convergence of architecture, decorating, digital display, graphic arts done spectacularly well and I didn’t even have to walk through a casino to see it.

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